That also does not work, because now you have (in their mind) guaranteed something you are not fully in control of, like video quality.
Yet they choose the content provider and the device, and even if you provide the WiFi router, you don’t control what devices they connect, at what location, on what band. There are dozens of streaming services, dozens of streaming devices, hundreds of combinations, some will be flaky, some will require more bandwidth than others, in the customer’s mind they are all “streaming” and you said they could do that, so you suck. It seems there are 2 choices: 1) Grow a thick skin, because people are going to complain to you about everything, no matter what 2) Overdeliver to eliminate any possibility that the last mile pipe could be the limiting factor ... then refer to #1 I think the big carriers have pretty much adopted #1. Everybody has “up to” speeds and network management for “congestion”. People hate them more than politicians, lawyers, used car salesmen, bosses, mothers-in-law, ungrateful offspring, maybe even ISIS and Ebola. Yet people still pay them. Yes the bitching leads to churn, but it’s just musical chairs, A loses a customer to B, meanwhile B loses a customer to A. It keeps the installers busy. You can’t win. One way, they complain about speedtest results, the other way, they complain about video quality. At least with speedtest results you can connect a wired gigabit laptop and show them the numbers. From: David Milholen Sent: Friday, October 16, 2015 9:13 PM To: [email protected] Subject: Re: [AFMUG] 10Gbps FTTH I am seeing a very fine lite to get away from the stupid Mbs or bytes or Bits or what ever the F#$% binary calc of package rate means or is. This is what the general dumb non tech give a shit public has become used to. All they know is 10 is better than 1 and 100 is better so give Joe smoe a 10Gbs and the neighbor a 100mbs and neither would be able to tell the difference other than price so joe smoe switches to 100mbs so who wins, DOH! I saw a really neat idea that a company did at wispa to completely wipe away the Mbs and bs numbers assc with packages using Valued streaming as the term to define their packages and explain clearly what kind of experience and how many devices can support this experience at one time on the connection. To me that is the way to go until some other stupid crap that cant be explained with a crayon comes along. Maybe put in fine print what the actual cap for capacity is.(not for UBB) thats my meh! cents worth On 10/16/2015 8:34 PM, Eric Kuhnke wrote: Sterling, this is a constant struggle for any active-ethernet based real 1 Gbps ISP... It's in the top five issues that the frontline tech support people deal with. People with old/shitty/misconfigured wireless routers who don't understand that their connection to their device (within their home) is going to be slower over wireless than the 1000BaseT that is delivered to the WAN interface of their router. I have seen this problem significantly ameliorated by offering $10/mo router rental of a fairly high end ($200) 802.11ac dual band 3x3 MIMO router. Reduces the headache for the people answering the tech support line. It has become standard practice for the installation techs to take screenshots (via 1000BaseT connection hardwired directly into their Thinkpad laptop) at the time of installation to verify that the connection really is working at >850Mbps. This is usually done in front of the customer and shown to them at the time of install before the tech departs the premises. Now if people still want to moan and complain after all that, thanks to their ignorance, there's not a lot more that can be done. On Fri, Oct 16, 2015 at 9:45 AM, Sterling Jacobson <[email protected]> wrote: I just had a customer on our 1Gbps service keep complaining that his wireless was only 250Mbps on his iPhone. He was asking why he even bothers paying $70 for 1000Mbps when he only sees 100-250Mbps. This guy has an netgear router that isn’t even connected to anything. It’s all wireless. I went over, plugged in my Surface to his Netgear and showed him 950Mbps up and down on speedtest.net. Still didn’t get it. Said we were falsely advertising “Up to 1000Mbps” on our web site because it never gets to 1000Mbps. I wanted to shoot myself at that point. Fortunately, I don’t get many of these people. From: Af [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, October 16, 2015 10:41 AM To: [email protected] Subject: Re: [AFMUG] 10Gbps FTTH My question is, who is running around complaining that their 1 Gbps Internet sucks? "Oh my god! My Internet is SO SLOW! Someone needs to give me 10Gbps!" On Fri, Oct 16, 2015 at 12:28 PM, That One Guy /sarcasm <[email protected]> wrote: I would like to see these hippie google bastards tooling around in east st louis, Alphabet would have to generate a body armor company On Fri, Oct 16, 2015 at 10:42 AM, <[email protected]> wrote: East St. Louis... -----Original Message----- From: Ken Hohhof Sent: Friday, October 16, 2015 9:33 AM To: [email protected] Subject: Re: [AFMUG] 10Gbps FTTH This is the New Economy, we don't need no stinkin' profits. http://www.usatoday.com/story/tech/columnist/shinal/2015/10/15/square-ipo-filing-shows-fast-growth-consistent-losses/73985492/ And in the case of Google Fiber, how would we know if it was profitable? Unless Alphabet intends to split off companies to stand on their own. I do find it interesting that everyone focuses on the last mile bandwidth, as if that's the whole story. At least with business service, you don't have the ridiculous scenario of someone running their 10 Gbps residential Internet into an AC3200 router and doing speedtests on their iPad. But if they sell 10 Gbps business service at lower than datacenter bandwidth pricing, what happens if businesses start actually using it like DIA or datacenter bandwidth? Like someone decides to sell cloud gaming or streaming video or some business model that involves hundreds of screens streaming 4K video? Maybe some real time medical imaging application. And all this gigabit activity in cities doesn't really prove much about less populated or economically distressed areas. If Google's intent is to prove something, rather than cherry-pick, I'd still like to see them wire Detroit or Newark. Not the wealthy suburbs or select "fiberhoods". Do the whole city and show how it sparks an urban revival. Or go do a small rural town or a tribal reservation. -----Original Message----- From: [email protected] Sent: Friday, October 16, 2015 10:20 AM To: [email protected] Subject: Re: [AFMUG] 10Gbps FTTH And, they are operating the system at a profit, right...? -----Original Message----- From: Travis Johnson Sent: Friday, October 16, 2015 8:52 AM To: [email protected] Subject: [AFMUG] 10Gbps FTTH Does Google know they are getting out played by a small city? :) http://arstechnica.com/business/2015/10/10gbps-internet-offered-by-city-fighting-anti-muni-broadband-laws/ Travis -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. --
