When you doesn't work I assume you mean 100% of the time, which nothing does. What it does do is cut out about 5 or 10 minutes of conversation and try to match what they need to a package. Nothing prevents customers from demanding more than they pay for.
On Fri, Oct 16, 2015, 9:37 PM Ken Hohhof <[email protected]> wrote: > That also does not work, because now you have (in their mind) guaranteed > something you are not fully in control of, like video quality. > > Yet they choose the content provider and the device, and even if you > provide the WiFi router, you don’t control what devices they connect, at > what location, on what band. There are dozens of streaming services, > dozens of streaming devices, hundreds of combinations, some will be flaky, > some will require more bandwidth than others, in the customer’s mind they > are all “streaming” and you said they could do that, so you suck. > > It seems there are 2 choices: > > 1) Grow a thick skin, because people are going to complain to you about > everything, no matter what > > 2) Overdeliver to eliminate any possibility that the last mile pipe could > be the limiting factor ... then refer to #1 > > I think the big carriers have pretty much adopted #1. Everybody has “up > to” speeds and network management for “congestion”. People hate them more > than politicians, lawyers, used car salesmen, bosses, mothers-in-law, > ungrateful offspring, maybe even ISIS and Ebola. Yet people still pay > them. Yes the bitching leads to churn, but it’s just musical chairs, A > loses a customer to B, meanwhile B loses a customer to A. It keeps the > installers busy. > > You can’t win. One way, they complain about speedtest results, the other > way, they complain about video quality. At least with speedtest results > you can connect a wired gigabit laptop and show them the numbers. > > > *From:* David Milholen <[email protected]> > *Sent:* Friday, October 16, 2015 9:13 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] 10Gbps FTTH > I am seeing a very fine lite to get away from the stupid Mbs or bytes or > Bits or what ever the F#$% binary calc of package rate means or is. > This is what the general dumb non tech give a shit public has become used > to. All they know is 10 is better than 1 and 100 is better so give Joe smoe > a 10Gbs and the neighbor a 100mbs > and neither would be able to tell the difference other than price so joe > smoe switches to 100mbs so who wins, DOH! > > I saw a really neat idea that a company did at wispa to completely wipe > away the Mbs and bs numbers assc with packages using Valued streaming as > the term to define their packages > and explain clearly what kind of experience and how many devices can > support this experience at one time on the connection. > To me that is the way to go until some other stupid crap that cant be > explained with a crayon comes along. > Maybe put in fine print what the actual cap for capacity is.(not for UBB) > > thats my meh! cents worth > > > > On 10/16/2015 8:34 PM, Eric Kuhnke wrote: > > Sterling, this is a constant struggle for any active-ethernet based real 1 > Gbps ISP... It's in the top five issues that the frontline tech support > people deal with. People with old/shitty/misconfigured wireless routers who > don't understand that their connection to their device (within their home) > is going to be slower over wireless than the 1000BaseT that is delivered to > the WAN interface of their router. > > I have seen this problem significantly ameliorated by offering $10/mo > router rental of a fairly high end ($200) 802.11ac dual band 3x3 MIMO > router. Reduces the headache for the people answering the tech support > line. > > It has become standard practice for the installation techs to take > screenshots (via 1000BaseT connection hardwired directly into their > Thinkpad laptop) at the time of installation to verify that the connection > really is working at >850Mbps. This is usually done in front of the > customer and shown to them at the time of install before the tech departs > the premises. > > Now if people still want to moan and complain after all that, thanks to > their ignorance, there's not a lot more that can be done. > > On Fri, Oct 16, 2015 at 9:45 AM, Sterling Jacobson <[email protected]> > wrote: > > I just had a customer on our 1Gbps service keep complaining that his >> wireless was only 250Mbps on his iPhone. >> >> >> >> He was asking why he even bothers paying $70 for 1000Mbps when he only >> sees 100-250Mbps. >> >> >> >> This guy has an netgear router that isn’t even connected to anything. >> It’s all wireless. >> >> I went over, plugged in my Surface to his Netgear and showed him 950Mbps >> up and down on speedtest.net. >> >> >> >> Still didn’t get it. >> >> >> >> Said we were falsely advertising “Up to 1000Mbps” on our web site because >> it never gets to 1000Mbps. >> >> >> >> I wanted to shoot myself at that point. >> >> >> >> Fortunately, I don’t get many of these people. >> >> >> >> >> >> >> >> *From:* Af [mailto:[email protected]] *On Behalf Of * >> [email protected] >> *Sent:* Friday, October 16, 2015 10:41 AM >> >> *To:* [email protected] >> *Subject:* Re: [AFMUG] 10Gbps FTTH >> >> >> >> My question is, who is running around complaining that their 1 Gbps >> Internet sucks? "Oh my god! My Internet is SO SLOW! Someone needs to give >> me 10Gbps!" >> >> >> >> On Fri, Oct 16, 2015 at 12:28 PM, That One Guy /sarcasm < >> [email protected]> wrote: >> >> I would like to see these hippie google bastards tooling around in east >> st louis, Alphabet would have to generate a body armor company >> >> >> >> On Fri, Oct 16, 2015 at 10:42 AM, <[email protected]> wrote: >> >> East St. Louis... >> >> -----Original Message----- From: Ken Hohhof >> Sent: Friday, October 16, 2015 9:33 AM >> To: [email protected] >> Subject: Re: [AFMUG] 10Gbps FTTH >> >> This is the New Economy, we don't need no stinkin' profits. >> >> http://www.usatoday.com/story/tech/columnist/shinal/2015/10/15/square-ipo-filing-shows-fast-growth-consistent-losses/73985492/ >> >> And in the case of Google Fiber, how would we know if it was profitable? >> Unless Alphabet intends to split off companies to stand on their own. >> >> I do find it interesting that everyone focuses on the last mile bandwidth, >> as if that's the whole story. At least with business service, you don't >> have the ridiculous scenario of someone running their 10 Gbps residential >> Internet into an AC3200 router and doing speedtests on their iPad. But if >> they sell 10 Gbps business service at lower than datacenter bandwidth >> pricing, what happens if businesses start actually using it like DIA or >> datacenter bandwidth? Like someone decides to sell cloud gaming or >> streaming video or some business model that involves hundreds of screens >> streaming 4K video? Maybe some real time medical imaging application. >> >> And all this gigabit activity in cities doesn't really prove much about >> less >> populated or economically distressed areas. If Google's intent is to >> prove >> something, rather than cherry-pick, I'd still like to see them wire >> Detroit >> or Newark. Not the wealthy suburbs or select "fiberhoods". Do the whole >> city and show how it sparks an urban revival. Or go do a small rural town >> or a tribal reservation. >> >> >> -----Original Message----- From: [email protected] >> Sent: Friday, October 16, 2015 10:20 AM >> To: [email protected] >> Subject: Re: [AFMUG] 10Gbps FTTH >> >> And, they are operating the system at a profit, right...? >> >> -----Original Message----- From: Travis Johnson >> Sent: Friday, October 16, 2015 8:52 AM >> To: [email protected] >> Subject: [AFMUG] 10Gbps FTTH >> >> Does Google know they are getting out played by a small city? :) >> >> >> http://arstechnica.com/business/2015/10/10gbps-internet-offered-by-city-fighting-anti-muni-broadband-laws/ >> >> Travis >> >> >> >> -- >> >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> >> >> > > -- >
