Well it is a .30 cent batch fee vs. like 2-3%. It no longer seems like it makes sense when it gets abused though.
On Wed, Nov 11, 2015 at 9:44 AM, Josh Luthman <[email protected]> wrote: > So you spent $250 in fees, how much money are you saving by using ACH > instead of CC? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Nov 11, 2015 at 11:41 AM, Jeremy <[email protected]> wrote: > >> I originally loved ACH, for the cost savings. Now I have realized that >> it is the only way that a customer can defraud us with our current billing >> method. They login and run an ACH on a delinquent account, get it turned >> back on automagically, and then it bounces, we add a fee, they repeat the >> process, we turn it off, add another fee, rinse, lather, repeat. Finally >> we give up and go get the equipment and now we're out like $250. Being a >> prepaid service we usually shut them off after 20 days and so that would be >> the most that anyone could possibly hit us for (20 days of service). With >> checks they can bounce the install and then play the re-activation game for >> two months before we get frustrated and pull out. >> >> We have yet to start sending customers to collections. For those of you >> that are, how does it work out? Are the reclamation of these minor amounts >> worth the slanderous hate speech that is sure to come from that customer >> for life after you hit their credit? We have been eating the cost, cutting >> ties, and moving on. >> >> As far as how we push them toward ACH, I simply explain how bad bill pay >> sucks. It is like sending cash in the mail and it goes through a third >> party. If they are late mailing it then service gets shut off, and late >> fees get added. I also tell them that credit cards cost us more to process >> than checks. I basically just tell them that we prefer ACH, but we will >> take anything. I regularly question whether ACH is a good idea or not. We >> have more problem customers on ACH than any other payment method. >> >> On Wed, Nov 11, 2015 at 8:41 AM, Ken Hohhof <[email protected]> wrote: >> >>> Our bank wants a $25/mo minimum fee for us to process ACH payments, so >>> we don’t accept ACH. The per transaction fee is not bad, but the minimum >>> is a problem. >>> >>> *From:* Justin Wilson - MTIN <[email protected]> >>> *Sent:* Wednesday, November 11, 2015 9:29 AM >>> *To:* [email protected] >>> *Subject:* Re: [AFMUG] Steer customers to ACH (vs CC)? >>> >>> Give them a discount. Much of it depends on the bank. We had folks who >>> absolutely hated ACH because their bank would charge an overdraft if the >>> ACH failed. They like the CC, even if it was a debit card, because if the >>> money wasn’t there it just declines it. No $30 fee or whatever. But, it >>> depends on the bank. This is what wasn’t attractive to us was banks treated >>> it different. Credit card either runs or it doesn’t. ACH typically is not >>> as smooth for a variety of reasons. >>> >>> Justin Wilson >>> [email protected] >>> >>> --- >>> http://www.mtin.net >>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568π=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emtin%2Enet> >>> Owner/CEO >>> xISP Solutions- Consulting – Data Centers - Bandwidth >>> >>> http://www.midwest-ix.com >>> <http://t.sidekickopen27.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs3N1JKKW1p8b7-63BmqTW64k9XR56dWxNf8vBN2802?si=5679648505069568π=E0BF5AA5-EFD6-40A2-B53F-749AC8A25C0A&t=http%3A%2F%2Fwww%2Emidwest%2Dix%2Ecom> >>> COO/Chairman >>> Internet Exchange - Peering - Distributed Fabric >>> >>> >>> On Nov 11, 2015, at 10:21 AM, Christopher Gray < >>> [email protected]> wrote: >>> >>> For the people who accept both ACH and CC payments, do you do anything >>> to promote the use of ACH (to reduce your costs)? >>> >>> Thanks - Chris >>> >>> >>> >> >
