The people who are cheating you as you describe below already have bad
credit and sending them to collections or not won't make any difference.
Where you'll get paid is when you're dealing with young people who made
errors in judgement and now are trying to buy a car or a house and
realize they can't until they pay off old debts.
I can't think of any "slanderous hate speech" incidents related to
collections, except maybe one.
On 11/11/2015 11:41 AM, Jeremy wrote:
I originally loved ACH, for the cost savings. Now I have realized
that it is the only way that a customer can defraud us with our
current billing method. They login and run an ACH on a delinquent
account, get it turned back on automagically, and then it bounces, we
add a fee, they repeat the process, we turn it off, add another fee,
rinse, lather, repeat. Finally we give up and go get the equipment
and now we're out like $250. Being a prepaid service we usually shut
them off after 20 days and so that would be the most that anyone could
possibly hit us for (20 days of service). With checks they can bounce
the install and then play the re-activation game for two months before
we get frustrated and pull out.
We have yet to start sending customers to collections. For those of
you that are, how does it work out? Are the reclamation of these
minor amounts worth the slanderous hate speech that is sure to come
from that customer for life after you hit their credit? We have been
eating the cost, cutting ties, and moving on.
As far as how we push them toward ACH, I simply explain how bad bill
pay sucks. It is like sending cash in the mail and it goes through a
third party. If they are late mailing it then service gets shut off,
and late fees get added. I also tell them that credit cards cost us
more to process than checks. I basically just tell them that we
prefer ACH, but we will take anything. I regularly question whether
ACH is a good idea or not. We have more problem customers on ACH than
any other payment method.
On Wed, Nov 11, 2015 at 8:41 AM, Ken Hohhof <[email protected]
<mailto:[email protected]>> wrote:
Our bank wants a $25/mo minimum fee for us to process ACH
payments, so we don’t accept ACH. The per transaction fee is not
bad, but the minimum is a problem.
*From:* Justin Wilson - MTIN <mailto:[email protected]>
*Sent:* Wednesday, November 11, 2015 9:29 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] Steer customers to ACH (vs CC)?
Give them a discount. Much of it depends on the bank. We had
folks who absolutely hated ACH because their bank would charge an
overdraft if the ACH failed. They like the CC, even if it was a
debit card, because if the money wasn’t there it just declines
it. No $30 fee or whatever. But, it depends on the bank. This
is what wasn’t attractive to us was banks treated it different.
Credit card either runs or it doesn’t. ACH typically is not as
smooth for a variety of reasons.
Justin Wilson
[email protected] <mailto:[email protected]>
---
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On Nov 11, 2015, at 10:21 AM, Christopher Gray
<[email protected] <mailto:[email protected]>>
wrote:
For the people who accept both ACH and CC payments, do you do
anything to promote the use of ACH (to reduce your costs)?
Thanks - Chris
