Sounds like a winner.  DOSed maybe?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Jan 3, 2016 3:16 PM, "Ken Hohhof" <[email protected]> wrote:

> OK, the words you never want to hear on a tech support call:  "My brother
> in law is here and he has a PhD in computer science."  And Mr. PhD says the
> problem is definitely bad Internet service.
>
> Oh, and he changed a bunch of stuff the customer doesn't understand and
> now he's gone back home to Minnesota.
>
> Anyway, even after having the customer factory default his new TP-Link
> Archer C7 AC1750 router, it has a consistent 900-1000 msec ping latency.
> Plus it's pingable from the Internet by default, which I find unusual.
>
> Had the customer fish his old Linksys WRT120N out of the garbage, now with
> a busted antenna, and speeds and ping times are fine.
>
> Hmmmmmmm, I don't have much experience with TP-Link, but this does not
> give me a good impression.  I assumed the brother in law had done something
> weird with QoS or firewall settings, but it was the same after being
> defaulted. Customer says it cost like $100 on Amazon and was advertised as
> having the performance of routers costing twice as much.
>
>

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