The most recent customer I think I’ve gotten to clarify the video is actually 
stopping and starting.  Previously he was saying it took a long time to buffer 
but was fine once the picture appeared.  That’s what got me to thinking the 
latest complaint was impatience with how long it took before the video started 
playing, not problems while it was playing.  The next challenge is to find out 
what streaming service he is using, people tend to call them all “Netflix”.  
But I rarely hear about Netflix stopping to buffer because Netflix can switch 
stream rates on the fly, if it’s actually Netflix and it is stopping and 
starting, in my experience it’s usually something other than just slow 
Internet.  Like WiFi dropping out, or packet loss, or a Windows 10 download 
overloading the connection.


We have transitioned to the point where people sit down in front of their 
“smart TV” and expect to watch TV, who knows what streaming service, but there 
is only one answer if it doesn’t work like old fashioned TV – your Internet is 
too slow.  I had a customer call because she couldn’t watch an online class on 
her computer which was telling her “you  are  not connected to a network”, and 
there was an airplane symbol in the lower right.  Tech support for the online 
college told her that meant her Internet was too slow.  I was tempted to tell 
her the airplane symbol actually meant her Internet was really fast (it’s 
flying), otherwise it would show a car or a turtle.



From: Af [] On Behalf Of Chuck McCown
Sent: Saturday, October 15, 2016 10:29 AM
Subject: Re: [AFMUG] "buffering"


I presume the circle thing is spinning when people say buffering.  


From: Ken Hohhof 

Sent: Friday, October 14, 2016 8:34 PM

To: <>  

Subject: Re: [AFMUG] "buffering"


But that’s not what I’m talking about.  I’m wondering if when a customer talks 
about “buffering”, he really means having to wait for the video to start 


And maybe I’m confused because I assume everyone is using Netflix.  And I’m 
pretty sure Netflix starts the stream at a low quality so it starts quickly, 
and then ramps up the quality as the buffer fills, since their technology 
allows changing the stream quality on the fly.  Other services like maybe Hulu 
and Amazon Prime may behave differently.


Also with my default assumption that people are using Netflix, I don’t expect 
rebuffering because it’s been years since Netflix needed to stop and rebuffer 
at a lower stream rate, I think they do that pretty seamlessly now.



From: Af [] On Behalf Of Mathew Howard
Sent: Friday, October 14, 2016 9:09 PM
To: af < <> >
Subject: Re: [AFMUG] "buffering"


Well, people certainly want connections that support multiple streams. Paying 
for it, I'm not so sure about... at least around these parts.


On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke < 
<> > wrote:

Have you ever seen a 1080p youtube video load on a 1GbE active-E FTTH ISP that 
has direct peering with Google from a router 2.5ms upstream?  It's a beautiful 

People will absolutely pay for connections that support multiple streams, take 
a typical family of 4 or 5 people with kids that want to watch videos on 
tablets simultaneously...


On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof < 
<> > wrote:

When people say their video is “buffering”, I assume they mean re-buffering, 
where the video stops and starts.


I’m starting to  wonder if some people are referring to the delay before the 
video starts playing.  Is this a thing?  And do people pay for faster Internet 
just to make the video start faster, like cut 15-20 seconds down to 5 or 10 



Reply via email to