Samsung is auto updating. So if you connect to the store to use the app it
updates automatically for the most part. I believe it is a hardware
limitation more then it's a app implementation. You may see poor results on
the TV sets older then 2014. They changed a lot of how the apps are allowed
to interact with the hardware since then... but I don't believe it was
possible to bring that to the older sets.

I do know some people with the problem TV sets moved to a roku like device
it worked much better overall.

It's not the rule but perhaps something to keep in mind.

I don't believe the older sets buffered anything at all. It was live or
nothing... it was a goofy implementation for apps. I believe it was running
a webapp engine on a weak processor with little to no local storage

On Oct 15, 2016 12:10 PM, "Ken Hohhof" <> wrote:

In your experience, does it help if the customer goes through the procedure
to update the app on the smart TV?

Most of the smart TVs we run into seem to be Samsung.  I know a lot of the
early ones also didn’t seem to play well with certain WiFi routers.

*From:* Af [] *On Behalf Of *Joe Novak
*Sent:* Saturday, October 15, 2016 11:59 AM

*Subject:* Re: [AFMUG] "buffering"

In a lot of the early smart TVs - even some of the new ones - the netflix
'smart' modulation did not work well if at all. The Roku's and streaming
boxes usually have perfect support for it. Hulu seems to do good
too. Direct TV has shit poor bandwidth management, and poor peering as far
as we could tell.

On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <> wrote:

The most recent customer I think I’ve gotten to clarify the video is
actually stopping and starting.  Previously he was saying it took a long
time to buffer but was fine once the picture appeared.  That’s what got me
to thinking the latest complaint was impatience with how long it took
before the video started playing, not problems while it was playing.  The
next challenge is to find out what streaming service he is using, people
tend to call them all “Netflix”.  But I rarely hear about Netflix stopping
to buffer because Netflix can switch stream rates on the fly, if it’s
actually Netflix and it is stopping and starting, in my experience it’s
usually something other than just slow Internet.  Like WiFi dropping out,
or packet loss, or a Windows 10 download overloading the connection.

We have transitioned to the point where people sit down in front of their
“smart TV” and expect to watch TV, who knows what streaming service, but
there is only one answer if it doesn’t work like old fashioned TV – your
Internet is too slow.  I had a customer call because she couldn’t watch an
online class on her computer which was telling her “you  are  not connected
to a network”, and there was an airplane symbol in the lower right.  Tech
support for the online college told her that meant her Internet was too
slow.  I was tempted to tell her the airplane symbol actually meant her
Internet was really fast (it’s flying), otherwise it would show a car or a

*From:* Af [] *On Behalf Of *Chuck McCown
*Sent:* Saturday, October 15, 2016 10:29 AM
*Subject:* Re: [AFMUG] "buffering"

I presume the circle thing is spinning when people say buffering.

*From:* Ken Hohhof

*Sent:* Friday, October 14, 2016 8:34 PM


*Subject:* Re: [AFMUG] "buffering"

But that’s not what I’m talking about.  I’m wondering if when a customer
talks about “buffering”, he really means having to wait for the video to
start playing.

And maybe I’m confused because I assume everyone is using Netflix.  And I’m
pretty sure Netflix starts the stream at a low quality so it starts
quickly, and then ramps up the quality as the buffer fills, since their
technology allows changing the stream quality on the fly.  Other services
like maybe Hulu and Amazon Prime may behave differently.

Also with my default assumption that people are using Netflix, I don’t
expect rebuffering because it’s been years since Netflix needed to stop and
rebuffer at a lower stream rate, I think they do that pretty seamlessly now.

*From:* Af [ <>] *On Behalf
Of *Mathew Howard
*Sent:* Friday, October 14, 2016 9:09 PM
*To:* af <>
*Subject:* Re: [AFMUG] "buffering"

Well, people certainly want connections that support multiple streams.
Paying for it, I'm not so sure about... at least around these parts.

On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke <> wrote:

Have you ever seen a 1080p youtube video load on a 1GbE active-E FTTH ISP
that has direct peering with Google from a router 2.5ms upstream?  It's a
beautiful thing.

People will absolutely pay for connections that support multiple streams,
take a typical family of 4 or 5 people with kids that want to watch videos
on tablets simultaneously...

On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof <> wrote:

When people say their video is “buffering”, I assume they mean
re-buffering, where the video stops and starts.

I’m starting to  wonder if some people are referring to the delay before
the video starts playing.  Is this a thing?  And do people pay for faster
Internet just to make the video start faster, like cut 15-20 seconds down
to 5 or 10 seconds?

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