You need a separate email with a /nosarcasm tag... On Dec 1, 2016 6:45 PM, "That One Guy /sarcasm" <[email protected]> wrote:
> I just can't win :-( > > On Dec 1, 2016 8:39 PM, "Brandon Yuchasz" <[email protected]> wrote: > >> I expected more Sarcasm. But thanks for the reply anyway. We are small >> still by most standards and I still go on every install so generally >> customers feel they know me a little. That relationship is of course a good >> thing. Some texts of course I don’t mind like “ hey the internet has been >> dropping off today but comes back” it’s the shitty attitudes that they >> would never give me in a phone call that generally piss me off.. >> >> *From:* Af [mailto:[email protected]] *On Behalf Of *That One Guy >> /sarcasm >> *Sent:* Thursday, December 01, 2016 8:31 PM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] Customers texting cell phones "hey my internet >> isn; t working" >> >> >> >> We call into the office and call the customers from there DID or >> something to avoid it. But it happens. >> >> When a customer has my cell, ive given it to them on occasion for >> troubleshooting and most of my contract service have my work and personal. >> >> As long as they dont abuse it, I handle their business (facebook is >> becoming popular for customers to contact me, which is odd because my face >> book is private and highly offensive) >> >> Once they abuse it, they get a couple "call the office"s then they get >> ignored. >> >> Like right now there is a voicemail from a contract services customer i >> haven't even listened to from two days ago. >> >> >> >> I do prefer all communications voice or digital go through work channels, >> or phones are recorded and all the digital stuff is logged on company owned >> assets. Better in the long term for liability. >> >> >> >> On Thu, Dec 1, 2016 at 8:25 PM, Jim Bouse [Brazos WiFi] < >> [email protected]> wrote: >> >> I respond with “The support number is: 979-985-5912 <(979)%20985-5912>” >> >> >> >> Short and sweet (maybe not sweet). Often, I am on call in the evenings >> so I end up answering the support call but It is customer training. I >> don’t want people calling/texting my personal cellphone and then getting >> pissed off that I don’t respond in a timely manner (vacation or whatnot) >> when I have paid support staff at the office. Additionally, if they call >> my cellphone, I tell them the same thing. The sales and support number is: >> X. I will be happy to help you there. >> >> >> >> We record 100% of the business calls due to some he-said/she-said >> incidents. I don’t talk business on the personal cellphone unless the call >> is routed through the PBX. >> >> >> >> Jim Bouse >> >> Owner >> >> Mobile IT Pro - Brazos WiFi >> >> 979-985-5912 <(979)%20985-5912> >> >> [email protected] >> >> >> >> *From:* Af [mailto:[email protected]] *On Behalf Of *Brandon Yuchasz >> *Sent:* Thursday, December 01, 2016 8:19 PM >> *To:* [email protected] >> *Subject:* [AFMUG] Customers texting cell phones "hey my internet isn; t >> working" >> >> >> >> Wondering if anyone else has dealt with this and if so what they used as >> a solution. >> >> >> >> I am getting more and more texts from customers as time goes on. They get >> my cell phone number at some point when I call them or from a friend or who >> knows but they hold onto it. >> >> Instead of emailing the tech support or calling in they send me a text to >> my cell phone. “hey my internet isn’t working” . I don’t know who the hell >> they are of course since its just some random number with no context. So >> Then I am faced with ignoring the text or replying. “ I’m sorry but I don’t >> know who this is from can you please give me additional information. “ >> >> Text back and forth over the next 15 minutes reveal they have the >> wireless turned off on their computer or the router took a shit or they are >> off line. Regardless it’s annoying, I have considered asking them not to >> text my cell phone and instead call or email but half the time they are >> still going to get me. That’s not ideal. Please don’t text my cell phone >> instead use our online contact option or call us at…. 5 minutes later I get >> a call that forwards to my cell phone not ideal. although that is changing >> and hopefully in the next 6 months I won’t be doing any tech support calls >> anymore. >> >> >> >> How do you guys deal with this from a company standpoint. >> >> >> >> Just so everyone realizes it… this is at least 65% rant so sarcasm and >> honest real feedback are both welcome. >> >> >> >> >> >> >> >> -- >> >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> >
