They are only as good as the decision tree you provide for them. We use them for off hours and overflow. They don’t make too many customers angry... They do a very good job of acting like they are us when the customer calls, and then that sometimes becomes a bad thing because they are limited in what they can do and that is not good enough for lots of customers. All call centers have these same problems.
I have worked with lots of call centers, and while I just don’t like call centers because they can never be as good as your own people, Server Plus is the best one I have worked with. From: Steve Jones Sent: Wednesday, May 03, 2017 10:22 PM To: [email protected] Subject: [AFMUG] ServerPlus I haven't heard more badgood thatn goodbad about these guys, but we pulled the trigger on these guys. I need a nuts and bolts on dealing with these folks, from initial get good to ongoing get betters. we are caveated with powercode, which may be good, may be bad. Our Customer Service policy is outstanding compared to most, delivery, not so much, I think this is the pickup we need in that department. Any gotchas with these guys? BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by the bossman.
