Personally I do tickets + Escalation to support@ Having both gives me redundancy in case email or the API mechanism is having problems. In all the years I don't think we've ever missed a single one, however, the extra email is a few bytes of assurance.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, May 4, 2017 at 3:28 PM, Steve Jones <[email protected]> wrote: > Thanks man, I let the boss know > > In the prelim documents it keeps wanting emails for escalations, if theyre > integrated in powercode is that handled through the ticket system > notifications or does there need to be a secondary email for them to notify? > > On Thu, May 4, 2017 at 2:25 PM, Josh Luthman <[email protected]> > wrote: > >> You and anyone else with ServerPlus is welcome to use them to your liking. >> >> Josh Luthman >> Office: 937-552-2340 <(937)%20552-2340> >> Direct: 937-552-2343 <(937)%20552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, May 4, 2017 at 3:20 PM, Jason Wilson <[email protected]> >> wrote: >> >>> We are also getting ready to pull the trigger. If anyone has decision >>> trees that are working for them and are willing to share, that would be >>> appreciated. >>> >>> Jason >>> >>> >>> >>> >>> Jason Wilson >>> Remotely Located >>> Providing High Speed Internet to out of the way places. >>> 530-651-1736 <(530)%20651-1736> >>> 530-748-9608 <(530)%20748-9608> Cell >>> www.remotelylocated.com >>> >>> On Thu, May 4, 2017 at 11:49 AM, Josh Luthman < >>> [email protected]> wrote: >>> >>>> If you want to tell JT to look at our support tree you're welcome to >>>> use it. We're Powercode as well. >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 <(937)%20552-2340> >>>> Direct: 937-552-2343 <(937)%20552-2343> >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <[email protected]> >>>> wrote: >>>> >>>>> +1 well put >>>>> >>>>> ------ Original Message ------ >>>>> From: "Chuck McCown" <[email protected]> >>>>> To: [email protected] >>>>> Sent: 5/4/2017 9:34:16 AM >>>>> Subject: Re: [AFMUG] ServerPlus >>>>> >>>>> They are only as good as the decision tree you provide for them. >>>>> >>>>> We use them for off hours and overflow. They don’t make too many >>>>> customers angry... >>>>> They do a very good job of acting like they are us when the customer >>>>> calls, and then that sometimes becomes a bad thing because they are >>>>> limited >>>>> in what they can do and that is not good enough for lots of customers. >>>>> All >>>>> call centers have these same problems. >>>>> >>>>> I have worked with lots of call centers, and while I just don’t like >>>>> call centers because they can never be as good as your own people, Server >>>>> Plus is the best one I have worked with. >>>>> >>>>> *From:* Steve Jones >>>>> *Sent:* Wednesday, May 03, 2017 10:22 PM >>>>> *To:* [email protected] >>>>> *Subject:* [AFMUG] ServerPlus >>>>> >>>>> I haven't heard more badgood thatn goodbad about these guys, but we >>>>> pulled the trigger on these guys. >>>>> I need a nuts and bolts on dealing with these folks, from initial get >>>>> good to ongoing get betters. >>>>> >>>>> we are caveated with powercode, which may be good, may be bad. Our >>>>> Customer Service policy is outstanding compared to most, delivery, not so >>>>> much, I think this is the pickup we need in that department. >>>>> >>>>> Any gotchas with these guys? >>>>> >>>>> >>>>> BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up >>>>> by the bossman. >>>>> >>>>> >>>> >>> >> >
