We are also getting ready to pull the trigger. If anyone has decision trees that are working for them and are willing to share, that would be appreciated.
Jason Jason Wilson Remotely Located Providing High Speed Internet to out of the way places. 530-651-1736 530-748-9608 Cell www.remotelylocated.com On Thu, May 4, 2017 at 11:49 AM, Josh Luthman <j...@imaginenetworksllc.com> wrote: > If you want to tell JT to look at our support tree you're welcome to use > it. We're Powercode as well. > > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343 <(937)%20552-2343> > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <dmmoff...@gmail.com> wrote: > >> +1 well put >> >> ------ Original Message ------ >> From: "Chuck McCown" <ch...@wbmfg.com> >> To: af@afmug.com >> Sent: 5/4/2017 9:34:16 AM >> Subject: Re: [AFMUG] ServerPlus >> >> They are only as good as the decision tree you provide for them. >> >> We use them for off hours and overflow. They don’t make too many >> customers angry... >> They do a very good job of acting like they are us when the customer >> calls, and then that sometimes becomes a bad thing because they are limited >> in what they can do and that is not good enough for lots of customers. All >> call centers have these same problems. >> >> I have worked with lots of call centers, and while I just don’t like call >> centers because they can never be as good as your own people, Server Plus >> is the best one I have worked with. >> >> *From:* Steve Jones >> *Sent:* Wednesday, May 03, 2017 10:22 PM >> *To:* af@afmug.com >> *Subject:* [AFMUG] ServerPlus >> >> I haven't heard more badgood thatn goodbad about these guys, but we >> pulled the trigger on these guys. >> I need a nuts and bolts on dealing with these folks, from initial get >> good to ongoing get betters. >> >> we are caveated with powercode, which may be good, may be bad. Our >> Customer Service policy is outstanding compared to most, delivery, not so >> much, I think this is the pickup we need in that department. >> >> Any gotchas with these guys? >> >> >> BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by >> the bossman. >> >> >
