If you want to tell JT to look at our support tree you're welcome to use it. We're Powercode as well.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <[email protected]> wrote: > +1 well put > > ------ Original Message ------ > From: "Chuck McCown" <[email protected]> > To: [email protected] > Sent: 5/4/2017 9:34:16 AM > Subject: Re: [AFMUG] ServerPlus > > They are only as good as the decision tree you provide for them. > > We use them for off hours and overflow. They don’t make too many > customers angry... > They do a very good job of acting like they are us when the customer > calls, and then that sometimes becomes a bad thing because they are limited > in what they can do and that is not good enough for lots of customers. All > call centers have these same problems. > > I have worked with lots of call centers, and while I just don’t like call > centers because they can never be as good as your own people, Server Plus > is the best one I have worked with. > > *From:* Steve Jones > *Sent:* Wednesday, May 03, 2017 10:22 PM > *To:* [email protected] > *Subject:* [AFMUG] ServerPlus > > I haven't heard more badgood thatn goodbad about these guys, but we > pulled the trigger on these guys. > I need a nuts and bolts on dealing with these folks, from initial get good > to ongoing get betters. > > we are caveated with powercode, which may be good, may be bad. Our > Customer Service policy is outstanding compared to most, delivery, not so > much, I think this is the pickup we need in that department. > > Any gotchas with these guys? > > > BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by > the bossman. > >
