I’d be interested in that support tree if you wouldn’t mind sending offlist?
Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net
From: Josh Luthman
Sent: Thursday, May 04, 2017 1:49 PM
To: af@afmug.com
Subject: Re: [AFMUG] ServerPlus
If you want to tell JT to look at our support tree you're welcome to use it.
We're Powercode as well.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <dmmoff...@gmail.com> wrote:
+1 well put
------ Original Message ------
From: "Chuck McCown" <ch...@wbmfg.com>
To: af@afmug.com
Sent: 5/4/2017 9:34:16 AM
Subject: Re: [AFMUG] ServerPlus
They are only as good as the decision tree you provide for them.
We use them for off hours and overflow. They don’t make too many customers
angry...
They do a very good job of acting like they are us when the customer calls,
and then that sometimes becomes a bad thing because they are limited in what
they can do and that is not good enough for lots of customers. All call
centers have these same problems.
I have worked with lots of call centers, and while I just don’t like call
centers because they can never be as good as your own people, Server Plus is
the best one I have worked with.
From: Steve Jones
Sent: Wednesday, May 03, 2017 10:22 PM
To: af@afmug.com
Subject: [AFMUG] ServerPlus
I haven't heard more badgood thatn goodbad about these guys, but we pulled
the trigger on these guys.
I need a nuts and bolts on dealing with these folks, from initial get good
to ongoing get betters.
we are caveated with powercode, which may be good, may be bad. Our Customer
Service policy is outstanding compared to most, delivery, not so much, I think
this is the pickup we need in that department.
Any gotchas with these guys?
BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by
the bossman.
