I prefer email too. It's like my aggregation so I don't have to look at a million different websites for status updates.
Joe On Thu, Jun 8, 2017 at 9:14 AM, [email protected] < [email protected]> wrote: > Yeah, not happy about it. E-mail is my preferred method of support. > > On Thu, Jun 8, 2017 at 8:12 AM, Mike Hammett <[email protected]> wrote: > >> Anyone else miffed by this? >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions <http://www.ics-il.com/> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> Midwest Internet Exchange <http://www.midwest-ix.com/> >> <https://www.facebook.com/mdwestix> >> <https://www.linkedin.com/company/midwest-internet-exchange> >> <https://twitter.com/mdwestix> >> The Brothers WISP <http://www.thebrotherswisp.com/> >> <https://www.facebook.com/thebrotherswisp> >> >> >> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >> ------------------------------ >> *From: *"Chuck Hemesath" <[email protected]> >> *Sent: *Wednesday, June 7, 2017 12:39:49 PM >> *Subject: *Notice - Removal of "[email protected]" Email >> >> Dear Cambium Customer, >> >> >> >> I’m sending this message to all customers who have opened a ticket with >> the Cambium Support Center in the past year. We have assisted you in the >> past and want to keep you informed with regards to opening trouble tickets >> and/or RMA tickets with Cambium Support. As of April 20, 2017, there have >> been some changes to the Cambium Support Center that you need to be aware >> of. >> >> >> >> The use of the [email protected] email to open trouble tickets >> or RMA tickets is *no longer available*. You should now open tickets >> via the following methods: >> >> >> >> *Online via Support Portal* >> >> >> >> - Go to the https://support.cambiumnetworks.com. You will need to >> create a Single Sign On (SSO) account login and then a ticket can easily >> be >> opened. Once logged into your account, click on the “Submit a Request” >> button in the upper right hand corner and you will be provided a drop down >> menu to start the process. Refer to this video >> <https://www.youtube.com/watch?v=7I7H729JwSQ> for additional >> assistance on opening tickets. >> >> >> >> *Call the Cambium Technical Assistance Center* >> >> >> >> - Call our Cambium TAC via one of the many worldwide numbers. Toll >> free numbers for calling the Cambium TAC can be found by going to >> https://support.cambiumnetworks.com >> <https://support.cambiumnetworks.com> and clicking on “Contact”. >> >> >> >> Thank you for being a Cambium Networks customer, >> >> >> >> Chuck Hemesath >> >> Director – Global Services Customer Support >> >> [image: cid:[email protected]] >> >> >> >> >> >> >> >> >> >> >
