The few times that I've used Cambium support, I did it through the website anyway... looks to me like the new system may be improved a bit when doing it that way, so I can't say that I really care.
On Thu, Jun 8, 2017 at 9:58 AM, Adam Moffett <[email protected]> wrote: > I guess I've never emailed them. > I called them once, and was later advised to use the online form because > the person answering the phone call is just opening a ticket and > transcribing what you say into the ticket. Whereas the online form went > directly into the ticketing system. > > I wonder if emails went directly to the ticketing system or if there was a > middle man like with the phone calls. > > > > ------ Original Message ------ > From: "Mike Hammett" <[email protected]> > To: [email protected] > Sent: 6/8/2017 10:45:38 AM > Subject: Re: [AFMUG] Fwd: Notice - Removal of "[email protected]" > Email > > It's markedly more difficult to start a ticket if I have to go to a web > site, login, fill out a bunch of crap, etc. (versus click the new mail > button, type [email protected], type my problem, send). This is > the same Cambium that asks you thirty questions to download some marketing > information. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Adam Moffett" <[email protected]> > *To: *[email protected] > *Sent: *Thursday, June 8, 2017 9:44:02 AM > *Subject: *Re: [AFMUG] Fwd: Notice - Removal of " > [email protected]" Email > > Mike, is the online form that much harder than email? > > Besides, how often do you really need them? I've contacted Moto/Cambium > support maybe 2 or 3 times in the past 13 years. > Overall the thing works as described in the documentation, so I haven't > had much need of support. > > > > ------ Original Message ------ > From: "Mike Hammett" <[email protected]> > To: [email protected] > Sent: 6/8/2017 10:32:10 AM > Subject: Re: [AFMUG] Fwd: Notice - Removal of "[email protected]" > Email > > I told them, "That change not to mention notification of that change eight > weeks later is unacceptable. > > > > ----- > Mike Hammett > Intelligent Computing Solutions <http://www.ics-il.com/> > <https://www.facebook.com/ICSIL> > <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> > <https://www.linkedin.com/company/intelligent-computing-solutions> > <https://twitter.com/ICSIL> > Midwest Internet Exchange <http://www.midwest-ix.com/> > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > ------------------------------ > *From: *"Joe Novak" <[email protected]> > *To: *[email protected] > *Sent: *Thursday, June 8, 2017 9:21:16 AM > *Subject: *Re: [AFMUG] Fwd: Notice - Removal of " > [email protected]" Email > > I prefer email too. It's like my aggregation so I don't have to look at a > million different websites for status updates. > > > Joe > > On Thu, Jun 8, 2017 at 9:14 AM, [email protected] < > [email protected]> wrote: > >> Yeah, not happy about it. E-mail is my preferred method of support. >> >> On Thu, Jun 8, 2017 at 8:12 AM, Mike Hammett <[email protected]> wrote: >> >>> Anyone else miffed by this? >>> >>> >>> >>> ----- >>> Mike Hammett >>> Intelligent Computing Solutions <http://www.ics-il.com/> >>> <https://www.facebook.com/ICSIL> >>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>> <https://twitter.com/ICSIL> >>> Midwest Internet Exchange <http://www.midwest-ix.com/> >>> <https://www.facebook.com/mdwestix> >>> <https://www.linkedin.com/company/midwest-internet-exchange> >>> <https://twitter.com/mdwestix> >>> The Brothers WISP <http://www.thebrotherswisp.com/> >>> <https://www.facebook.com/thebrotherswisp> >>> >>> >>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >>> ------------------------------ >>> *From: *"Chuck Hemesath" <[email protected]> >>> *Sent: *Wednesday, June 7, 2017 12:39:49 PM >>> *Subject: *Notice - Removal of "[email protected]" Email >>> >>> Dear Cambium Customer, >>> >>> >>> >>> I’m sending this message to all customers who have opened a ticket with >>> the Cambium Support Center in the past year. We have assisted you in the >>> past and want to keep you informed with regards to opening trouble tickets >>> and/or RMA tickets with Cambium Support. As of April 20, 2017, there have >>> been some changes to the Cambium Support Center that you need to be aware >>> of. >>> >>> >>> >>> The use of the [email protected] email to open trouble >>> tickets or RMA tickets is *no longer available*. You should now open >>> tickets via the following methods: >>> >>> >>> >>> *Online via Support Portal* >>> >>> >>> >>> - Go to the https://support.cambiumnetworks.com. You will need to >>> create a Single Sign On (SSO) account login and then a ticket can easily >>> be >>> opened. Once logged into your account, click on the “Submit a Request” >>> button in the upper right hand corner and you will be provided a drop >>> down >>> menu to start the process. Refer to this video >>> <https://www.youtube.com/watch?v=7I7H729JwSQ> for additional >>> assistance on opening tickets. >>> >>> >>> >>> *Call the Cambium Technical Assistance Center* >>> >>> >>> >>> - Call our Cambium TAC via one of the many worldwide numbers. Toll >>> free numbers for calling the Cambium TAC can be found by going to >>> https://support.cambiumnetworks.com >>> <https://support.cambiumnetworks.com> and clicking on “Contact”. >>> >>> >>> >>> Thank you for being a Cambium Networks customer, >>> >>> >>> >>> Chuck Hemesath >>> >>> Director – Global Services Customer Support >>> >>> [image: cid:[email protected]] >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> > > >
