I don't see a problem with this for ticket creation. I imagine you'd get email notices of updates to your ticket though right? If it makes them more efficient to not have to sort through spam etc, then power to them. More I think about it I think I prefer knowing the ticket is in their system for sure.
On Jun 8, 2017 8:04 AM, "Mathew Howard" <[email protected]> wrote: > The few times that I've used Cambium support, I did it through the website > anyway... looks to me like the new system may be improved a bit when doing > it that way, so I can't say that I really care. > > On Thu, Jun 8, 2017 at 9:58 AM, Adam Moffett <[email protected]> wrote: > >> I guess I've never emailed them. >> I called them once, and was later advised to use the online form because >> the person answering the phone call is just opening a ticket and >> transcribing what you say into the ticket. Whereas the online form went >> directly into the ticketing system. >> >> I wonder if emails went directly to the ticketing system or if there was >> a middle man like with the phone calls. >> >> >> >> ------ Original Message ------ >> From: "Mike Hammett" <[email protected]> >> To: [email protected] >> Sent: 6/8/2017 10:45:38 AM >> Subject: Re: [AFMUG] Fwd: Notice - Removal of "[email protected]" >> Email >> >> It's markedly more difficult to start a ticket if I have to go to a web >> site, login, fill out a bunch of crap, etc. (versus click the new mail >> button, type [email protected], type my problem, send). This >> is the same Cambium that asks you thirty questions to download some >> marketing information. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions <http://www.ics-il.com/> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> Midwest Internet Exchange <http://www.midwest-ix.com/> >> <https://www.facebook.com/mdwestix> >> <https://www.linkedin.com/company/midwest-internet-exchange> >> <https://twitter.com/mdwestix> >> The Brothers WISP <http://www.thebrotherswisp.com/> >> <https://www.facebook.com/thebrotherswisp> >> >> >> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >> ------------------------------ >> *From: *"Adam Moffett" <[email protected]> >> *To: *[email protected] >> *Sent: *Thursday, June 8, 2017 9:44:02 AM >> *Subject: *Re: [AFMUG] Fwd: Notice - Removal of " >> [email protected]" Email >> >> Mike, is the online form that much harder than email? >> >> Besides, how often do you really need them? I've contacted Moto/Cambium >> support maybe 2 or 3 times in the past 13 years. >> Overall the thing works as described in the documentation, so I haven't >> had much need of support. >> >> >> >> ------ Original Message ------ >> From: "Mike Hammett" <[email protected]> >> To: [email protected] >> Sent: 6/8/2017 10:32:10 AM >> Subject: Re: [AFMUG] Fwd: Notice - Removal of " >> [email protected]" Email >> >> I told them, "That change not to mention notification of that change >> eight weeks later is unacceptable. >> >> >> >> ----- >> Mike Hammett >> Intelligent Computing Solutions <http://www.ics-il.com/> >> <https://www.facebook.com/ICSIL> >> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >> <https://www.linkedin.com/company/intelligent-computing-solutions> >> <https://twitter.com/ICSIL> >> Midwest Internet Exchange <http://www.midwest-ix.com/> >> <https://www.facebook.com/mdwestix> >> <https://www.linkedin.com/company/midwest-internet-exchange> >> <https://twitter.com/mdwestix> >> The Brothers WISP <http://www.thebrotherswisp.com/> >> <https://www.facebook.com/thebrotherswisp> >> >> >> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >> ------------------------------ >> *From: *"Joe Novak" <[email protected]> >> *To: *[email protected] >> *Sent: *Thursday, June 8, 2017 9:21:16 AM >> *Subject: *Re: [AFMUG] Fwd: Notice - Removal of " >> [email protected]" Email >> >> I prefer email too. It's like my aggregation so I don't have to look at a >> million different websites for status updates. >> >> >> Joe >> >> On Thu, Jun 8, 2017 at 9:14 AM, [email protected] < >> [email protected]> wrote: >> >>> Yeah, not happy about it. E-mail is my preferred method of support. >>> >>> On Thu, Jun 8, 2017 at 8:12 AM, Mike Hammett <[email protected]> wrote: >>> >>>> Anyone else miffed by this? >>>> >>>> >>>> >>>> ----- >>>> Mike Hammett >>>> Intelligent Computing Solutions <http://www.ics-il.com/> >>>> <https://www.facebook.com/ICSIL> >>>> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> >>>> <https://www.linkedin.com/company/intelligent-computing-solutions> >>>> <https://twitter.com/ICSIL> >>>> Midwest Internet Exchange <http://www.midwest-ix.com/> >>>> <https://www.facebook.com/mdwestix> >>>> <https://www.linkedin.com/company/midwest-internet-exchange> >>>> <https://twitter.com/mdwestix> >>>> The Brothers WISP <http://www.thebrotherswisp.com/> >>>> <https://www.facebook.com/thebrotherswisp> >>>> >>>> >>>> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> >>>> ------------------------------ >>>> *From: *"Chuck Hemesath" <[email protected]> >>>> *Sent: *Wednesday, June 7, 2017 12:39:49 PM >>>> *Subject: *Notice - Removal of "[email protected]" Email >>>> >>>> Dear Cambium Customer, >>>> >>>> >>>> >>>> I’m sending this message to all customers who have opened a ticket with >>>> the Cambium Support Center in the past year. We have assisted you in the >>>> past and want to keep you informed with regards to opening trouble tickets >>>> and/or RMA tickets with Cambium Support. As of April 20, 2017, there have >>>> been some changes to the Cambium Support Center that you need to be aware >>>> of. >>>> >>>> >>>> >>>> The use of the [email protected] email to open trouble >>>> tickets or RMA tickets is *no longer available*. You should now open >>>> tickets via the following methods: >>>> >>>> >>>> >>>> *Online via Support Portal* >>>> >>>> >>>> >>>> - Go to the https://support.cambiumnetworks.com. You will need to >>>> create a Single Sign On (SSO) account login and then a ticket can >>>> easily be >>>> opened. Once logged into your account, click on the “Submit a Request” >>>> button in the upper right hand corner and you will be provided a drop >>>> down >>>> menu to start the process. Refer to this video >>>> <https://www.youtube.com/watch?v=7I7H729JwSQ> for additional >>>> assistance on opening tickets. >>>> >>>> >>>> >>>> *Call the Cambium Technical Assistance Center* >>>> >>>> >>>> >>>> - Call our Cambium TAC via one of the many worldwide numbers. Toll >>>> free numbers for calling the Cambium TAC can be found by going to >>>> https://support.cambiumnetworks.com >>>> <https://support.cambiumnetworks.com> and clicking on “Contact”. >>>> >>>> >>>> >>>> Thank you for being a Cambium Networks customer, >>>> >>>> >>>> >>>> Chuck Hemesath >>>> >>>> Director – Global Services Customer Support >>>> >>>> [image: cid:[email protected]] >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>> >> >> >> >
