Did he ever call you to report/resolve the issue? If you blew him off,
maybe he has an issue. If he never called you, but went straight to Geek
Squad, then he kind of took it on himself.
bp
<part15sbs{at}gmail{dot}com>
On 2/28/2018 8:02 AM, [email protected] wrote:
We are not sure as we don’t want to experiment on him now.
Just trying to determine if we feel we have a moral duty to reimburse
him for his geek squad expenses.
If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
But if this is common problem and we should have known it, then that
is a different kettle of kittens.
*From:* Donnie McCorkle
*Sent:* Wednesday, February 28, 2018 8:12 AM
*To:* [email protected]
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Was his MTU a factor? He would manually have to set it on the router
behind the PPPoE connection.
The limitation would have evaporated when converted to DHCP.
*From:* Af [mailto:[email protected]] *On Behalf Of *Jaime Solorza
*Sent:* Tuesday, February 27, 2018 8:44 PM
*To:* Animal Farm <[email protected]>
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Yeah Chuck, we went back and forth with Time Warner getting them to
open ports on router for cameras...upgraded NVR and used vendor
platform access to finally give manager remote access and monitoring
to camp cameras.
Jaime Solorza
On Feb 27, 2018 7:31 PM, "Lewis Bergman" <[email protected]> wrote:
I think I would tell him to did off. Try getting a credit from
quest, att, Verizon, etc. Of course I have had some drinks
On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]> wrote:
Had a customer that works from home. Could not make his VPN
work.
We thought perhaps it was a port issue. Opened the ports on
the Smart RG. No good.
He spend $150 over the weekend on a geek squad type of service
and they pointed their finger at us.
So, just because we haven’t tried it, we switched him to DHCP
and it started working.
We are in the process of converting everyone to DHCP.
He wants a credit in the amount of the money he paid the geek
squad.
Wonder if it was truly our fault. Still don’t know why it
started working or what the problem was.
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