I think he did call and I think some of his initial contact may have been with ServerPlus. I don’t recall the total sequence of events. It was escalated. Our folks checked thing out and all appeared well for everything but the VPN. We did err in not immediately converting him to DHCP as we are trying to complete that company wide.
From: Bill Prince Sent: Wednesday, February 28, 2018 9:17 AM To: [email protected] Subject: Re: [AFMUG] OT VPN over PPPOE Did he ever call you to report/resolve the issue? If you blew him off, maybe he has an issue. If he never called you, but went straight to Geek Squad, then he kind of took it on himself. bp <part15sbs{at}gmail{dot}com> On 2/28/2018 8:02 AM, [email protected] wrote: We are not sure as we don’t want to experiment on him now. Just trying to determine if we feel we have a moral duty to reimburse him for his geek squad expenses. If his VPN is not robust enough for PPPOE, I don’t feel much compulsion. But if this is common problem and we should have known it, then that is a different kettle of kittens. From: Donnie McCorkle Sent: Wednesday, February 28, 2018 8:12 AM To: [email protected] Subject: Re: [AFMUG] OT VPN over PPPOE Was his MTU a factor? He would manually have to set it on the router behind the PPPoE connection. The limitation would have evaporated when converted to DHCP. From: Af [mailto:[email protected]] On Behalf Of Jaime Solorza Sent: Tuesday, February 27, 2018 8:44 PM To: Animal Farm mailto:[email protected] Subject: Re: [AFMUG] OT VPN over PPPOE Yeah Chuck, we went back and forth with Time Warner getting them to open ports on router for cameras...upgraded NVR and used vendor platform access to finally give manager remote access and monitoring to camp cameras. Jaime Solorza On Feb 27, 2018 7:31 PM, "Lewis Bergman" <[email protected]> wrote: I think I would tell him to did off. Try getting a credit from quest, att, Verizon, etc. Of course I have had some drinks On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]> wrote: Had a customer that works from home. Could not make his VPN work. We thought perhaps it was a port issue. Opened the ports on the Smart RG. No good. He spend $150 over the weekend on a geek squad type of service and they pointed their finger at us. So, just because we haven’t tried it, we switched him to DHCP and it started working. We are in the process of converting everyone to DHCP. He wants a credit in the amount of the money he paid the geek squad. Wonder if it was truly our fault. Still don’t know why it started working or what the problem was. ------------------------------------------------------------------------------ Spam Phish/Fraud Not spam Forget previous vote
