Was it working, then something changed and it stopped working. or
Was it never working. If the latter I'd say not a chance of reimbursement. They should be super happy that their provider came up with a solution for them that fast to work around what is most likely their faulty VPN setup. On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <[email protected]> wrote: > Unless you specifically recommended he contact Geek Squad then I’d suggest > you are not morally responsible…. Just my two cents worth… > > > > *From: *Af <[email protected]> on behalf of <[email protected]> > *Reply-To: *<[email protected]> > *Date: *Wednesday, February 28, 2018 at 11:02 AM > > *To: *<[email protected]> > *Subject: *Re: [AFMUG] OT VPN over PPPOE > > > > We are not sure as we don’t want to experiment on him now. > > > > Just trying to determine if we feel we have a moral duty to reimburse him > for his geek squad expenses. > > If his VPN is not robust enough for PPPOE, I don’t feel much compulsion. > > But if this is common problem and we should have known it, then that is a > different kettle of kittens. > > > > *From:* Donnie McCorkle > > *Sent:* Wednesday, February 28, 2018 8:12 AM > > *To:* [email protected] > > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > > Was his MTU a factor? He would manually have to set it on the router > behind the PPPoE connection. > > The limitation would have evaporated when converted to DHCP. > > > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Jaime Solorza > *Sent:* Tuesday, February 27, 2018 8:44 PM > *To:* Animal Farm <[email protected]> > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > > Yeah Chuck, we went back and forth with Time Warner getting them to open > ports on router for cameras...upgraded NVR and used vendor platform access > to finally give manager remote access and monitoring to camp cameras. > > Jaime Solorza > > > > On Feb 27, 2018 7:31 PM, "Lewis Bergman" <[email protected]> wrote: > > I think I would tell him to did off. Try getting a credit from quest, att, > Verizon, etc. Of course I have had some drinks > > On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]> wrote: > > Had a customer that works from home. Could not make his VPN work. > > We thought perhaps it was a port issue. Opened the ports on the Smart > RG. No good. > > > > He spend $150 over the weekend on a geek squad type of service and they > pointed their finger at us. > > > > So, just because we haven’t tried it, we switched him to DHCP and it > started working. > > We are in the process of converting everyone to DHCP. > > > > He wants a credit in the amount of the money he paid the geek squad. > > > > Wonder if it was truly our fault. Still don’t know why it started working > or what the problem was. > > ------------------------------ > > > Spam > <https://emailfilteringservice.net/canit/b.php?c=s&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Phish/Fraud > <https://emailfilteringservice.net/canit/b.php?c=p&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Not spam > <https://emailfilteringservice.net/canit/b.php?c=n&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Forget previous vote > <https://emailfilteringservice.net/canit/b.php?c=f&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > -- Carl Peterson *PORT NETWORKS* 401 E Pratt St, Ste 2553 Baltimore, MD 21202 (410) 637-3707
