Off topic, but what are you using for DHCP? Are you running a BNG that authenticates the circuit? i.e SVLAN/CVLAN or Option 82 circuit data?
On Wed, Feb 28, 2018 at 11:33 AM, <[email protected]> wrote: > I think he did call and I think some of his initial contact may have been > with ServerPlus. I don’t recall the total sequence of events. It was > escalated. > Our folks checked thing out and all appeared well for everything but the > VPN. > We did err in not immediately converting him to DHCP as we are trying to > complete that company wide. > > *From:* Bill Prince > *Sent:* Wednesday, February 28, 2018 9:17 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > Did he ever call you to report/resolve the issue? If you blew him off, > maybe he has an issue. If he never called you, but went straight to Geek > Squad, then he kind of took it on himself. > > > > bp > <part15sbs{at}gmail{dot}com> > > > On 2/28/2018 8:02 AM, [email protected] wrote: > > We are not sure as we don’t want to experiment on him now. > > Just trying to determine if we feel we have a moral duty to reimburse him > for his geek squad expenses. > If his VPN is not robust enough for PPPOE, I don’t feel much compulsion. > But if this is common problem and we should have known it, then that is a > different kettle of kittens. > > *From:* Donnie McCorkle > *Sent:* Wednesday, February 28, 2018 8:12 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > Was his MTU a factor? He would manually have to set it on the router > behind the PPPoE connection. > > The limitation would have evaporated when converted to DHCP. > > > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Jaime Solorza > *Sent:* Tuesday, February 27, 2018 8:44 PM > *To:* Animal Farm mailto:[email protected] > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > > Yeah Chuck, we went back and forth with Time Warner getting them to open > ports on router for cameras...upgraded NVR and used vendor platform access > to finally give manager remote access and monitoring to camp cameras. > > Jaime Solorza > > > > On Feb 27, 2018 7:31 PM, "Lewis Bergman" <[email protected]> wrote: > > I think I would tell him to did off. Try getting a credit from quest, att, > Verizon, etc. Of course I have had some drinks > > On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]> wrote: > > Had a customer that works from home. Could not make his VPN work. > > We thought perhaps it was a port issue. Opened the ports on the Smart > RG. No good. > > > > He spend $150 over the weekend on a geek squad type of service and they > pointed their finger at us. > > > > So, just because we haven’t tried it, we switched him to DHCP and it > started working. > > We are in the process of converting everyone to DHCP. > > > > He wants a credit in the amount of the money he paid the geek squad. > > > > Wonder if it was truly our fault. Still don’t know why it started working > or what the problem was. > > ------------------------------ > > > Spam > <https://emailfilteringservice.net/canit/b.php?c=s&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Phish/Fraud > <https://emailfilteringservice.net/canit/b.php?c=p&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Not spam > <https://emailfilteringservice.net/canit/b.php?c=n&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Forget previous vote > <https://emailfilteringservice.net/canit/b.php?c=f&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > > > -- Carl Peterson *PORT NETWORKS* 401 E Pratt St, Ste 2553 Baltimore, MD 21202 (410) 637-3707
