I would agree, if you didn't specifically tell him to go to Geek Squad, you have no responsibility. Even if you did, it's questionable, because from the sounds of it, it was most likely his stupidly configured VPN that was the problem, and not really a problem with the connection. The fact that changing something on the connection made it work doesn't actually mean that there was something wrong with the connection the way it was before... if you didn't have the option of changing to DHCP, the only way to make it work would've likely been to change his VPN configuration.
On Wed, Feb 28, 2018 at 10:17 AM, Paul Stewart <[email protected]> wrote: > Unless you specifically recommended he contact Geek Squad then I’d suggest > you are not morally responsible…. Just my two cents worth… > > > > *From: *Af <[email protected]> on behalf of <[email protected]> > *Reply-To: *<[email protected]> > *Date: *Wednesday, February 28, 2018 at 11:02 AM > > *To: *<[email protected]> > *Subject: *Re: [AFMUG] OT VPN over PPPOE > > > > We are not sure as we don’t want to experiment on him now. > > > > Just trying to determine if we feel we have a moral duty to reimburse him > for his geek squad expenses. > > If his VPN is not robust enough for PPPOE, I don’t feel much compulsion. > > But if this is common problem and we should have known it, then that is a > different kettle of kittens. > > > > *From:* Donnie McCorkle > > *Sent:* Wednesday, February 28, 2018 8:12 AM > > *To:* [email protected] > > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > > Was his MTU a factor? He would manually have to set it on the router > behind the PPPoE connection. > > The limitation would have evaporated when converted to DHCP. > > > > > > *From:* Af [mailto:[email protected]] *On Behalf Of *Jaime Solorza > *Sent:* Tuesday, February 27, 2018 8:44 PM > *To:* Animal Farm <[email protected]> > *Subject:* Re: [AFMUG] OT VPN over PPPOE > > > > Yeah Chuck, we went back and forth with Time Warner getting them to open > ports on router for cameras...upgraded NVR and used vendor platform access > to finally give manager remote access and monitoring to camp cameras. > > Jaime Solorza > > > > On Feb 27, 2018 7:31 PM, "Lewis Bergman" <[email protected]> wrote: > > I think I would tell him to did off. Try getting a credit from quest, att, > Verizon, etc. Of course I have had some drinks > > On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]> wrote: > > Had a customer that works from home. Could not make his VPN work. > > We thought perhaps it was a port issue. Opened the ports on the Smart > RG. No good. > > > > He spend $150 over the weekend on a geek squad type of service and they > pointed their finger at us. > > > > So, just because we haven’t tried it, we switched him to DHCP and it > started working. > > We are in the process of converting everyone to DHCP. > > > > He wants a credit in the amount of the money he paid the geek squad. > > > > Wonder if it was truly our fault. Still don’t know why it started working > or what the problem was. > > ------------------------------ > > > Spam > <https://emailfilteringservice.net/canit/b.php?c=s&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Phish/Fraud > <https://emailfilteringservice.net/canit/b.php?c=p&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Not spam > <https://emailfilteringservice.net/canit/b.php?c=n&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> > Forget previous vote > <https://emailfilteringservice.net/canit/b.php?c=f&i=09Vg2I6gq&m=12edce15c58f&rlm=atcjet-net&t=20180227> >
