Great idea. Thanks.
-----Original Message-----
From: Robert
Sent: Wednesday, February 28, 2018 9:58 AM
To: [email protected]
Subject: Re: [AFMUG] OT VPN over PPPOE
I would let the customer know that in order to determine if he should be
paid by you for the Geek service call that he needs to let you do a test
to see if it is the MTU settings in the VPN and PPOE. If it turns out
that it is fixable via settings in the VPN software, then the customer
should tell the Geek squad that they should not charge and it's not your
problem. Geek squad should have figured it out with settings. Then if
it's not that pay for Geek squad. You get to learn something for your
expense. But be sure and specify that this is a one time deal...
Robert
On 2/28/18 8:42 AM, Carl Peterson wrote:
Was it working, then something changed and it stopped working.
or
Was it never working.
If the latter I'd say not a chance of reimbursement. They should be super
happy that their provider came up with a solution for them that fast to
work around what is most likely their faulty VPN setup.
On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <[email protected]
<mailto:[email protected]>> wrote:
Unless you specifically recommended he contact Geek Squad then I’d
suggest you are not morally responsible…. Just my two cents worth…
____
__ __
*From: *Af <[email protected] <mailto:[email protected]>> on
behalf of <[email protected] <mailto:[email protected]>>
*Reply-To: *<[email protected] <mailto:[email protected]>>
*Date: *Wednesday, February 28, 2018 at 11:02 AM
*To: *<[email protected] <mailto:[email protected]>>
*Subject: *Re: [AFMUG] OT VPN over PPPOE____
__ __
We are not sure as we don’t want to experiment on him now. ____
____
Just trying to determine if we feel we have a moral duty to
reimburse him for his geek squad expenses. ____
If his VPN is not robust enough for PPPOE, I don’t feel much
compulsion.____
But if this is common problem and we should have known it, then that
is a different kettle of kittens. ____
____
*From:*Donnie McCorkle ____
*Sent:*Wednesday, February 28, 2018 8:12 AM____
*To:*[email protected] <mailto:[email protected]> ____
*Subject:*Re: [AFMUG] OT VPN over PPPOE____
____
Was his MTU a factor? He would manually have to set it on the
router behind the PPPoE connection.____
The limitation would have evaporated when converted to DHCP.____
____
____
*From:*Af [mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *Jaime Solorza
*Sent:* Tuesday, February 27, 2018 8:44 PM
*To:* Animal Farm <[email protected] <mailto:[email protected]>>
*Subject:* Re: [AFMUG] OT VPN over PPPOE____
____
Yeah Chuck, we went back and forth with Time Warner getting them to
open ports on router for cameras...upgraded NVR and used vendor
platform access to finally give manager remote access and monitoring
to camp cameras. ____
Jaime Solorza____
____
On Feb 27, 2018 7:31 PM, "Lewis Bergman" <[email protected]
<mailto:[email protected]>> wrote:____
I think I would tell him to did off. Try getting a credit from
quest, att, Verizon, etc. Of course I have had some drinks____
On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <[email protected]
<mailto:[email protected]>> wrote:____
Had a customer that works from home. Could not make his VPN
work. ____
We thought perhaps it was a port issue. Opened the ports on
the Smart RG. No good.____
____
He spend $150 over the weekend on a geek squad type of
service and they pointed their finger at us. ____
____
So, just because we haven’t tried it, we switched him to
DHCP and it started working.____
We are in the process of converting everyone to DHCP.____
____
He wants a credit in the amount of the money he paid the
geek squad. ____
____
Wonder if it was truly our fault. Still don’t know why it
started working or what the problem was. ____
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--
Carl Peterson
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