Put it this way.... Do you really want a pissed off customer leaving negative comments about your app?
If you manage this correctly, you will maybe get some information that will find a bug in your app, and maybe a satisfied former customer.
I'd suggest you immediately agree to refund the $0.99 unless it is such a large sum to you that it is impossible :), but making a point of asking the customer to work with you on finding the bug... and then give her a free copy of when the bug is fixed, so she can verify the fix....
You just might get a 5 star rating and a glowing comment out of it... Just my $0.99 worth :). Brad. On 23/08/2010 11:11 PM, Federico Paolinelli wrote:
I just got an email from an user that says that she want me to refund her (0.99 eur) because "my app causes her nexus one to lock up". Now, apart from the curiosity of find out the cause of this lock up, what is the most correct thing to do? I asked her more detail in order to find the problem, but after this, should I give her the money back? What do you all do in this kind of situation? Has this ever happened to you? Thanks in advance Federico
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