Ask her if she's running a task killer or any other kind of "Android
improvement" utility.
Every time I get an email from a user saying that my app locks up,
doesn't update, etc. - it turns out they are running one of those. Once
they get rid of it, problems go away.
It's really curious why these users don't even consider task killers as
a possible cause of problems.
-- Kostya
24.08.2010 10:11, Federico Paolinelli пишет:
I just got an email from an user that says that she want me to refund
her (0.99 eur) because "my app causes her nexus one to lock up".
Now, apart from the curiosity of find out the cause of this lock up,
what is the most correct thing to do? I asked her more detail in order
to find the problem, but after this, should I give her the money
back?
What do you all do in this kind of situation? Has this ever happened
to you?
Thanks in advance
Federico
--
Kostya Vasilev -- WiFi Manager + pretty widget -- http://kmansoft.wordpress.com
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