Ok ok. I have already done the refund and asked for details. I'll let you know how it goes.
Thanks again to everybody for the support. Federico > Don't be so cavalier -- he's talking about $1.25 in Mercan money. ;) > > (But, yes, the proper thing to do is to immediately refund the money, > while asking for more information and promising that the user will > receive a new copy of the app gratis if she assists you in > understanding the bug.) > > On Aug 24, 11:40 am, Brad Gies <[email protected]> wrote: >> Put it this way.... Do you really want a pissed off customer leaving >> negative comments about your app? >> >> If you manage this correctly, you will maybe get some information that >> will find a bug in your app, and maybe a satisfied former customer. >> >> I'd suggest you immediately agree to refund the $0.99 unless it is such >> a large sum to you that it is impossible :), but making a point of >> asking the customer to work with you on finding the bug... and then give >> her a free copy of when the bug is fixed, so she can verify the fix.... >> You just might get a 5 star rating and a glowing comment out of it... >> >> Just my $0.99 worth :). >> >> Brad. >> >> On 23/08/2010 11:11 PM, Federico Paolinelli wrote: >> >> > I just got an email from an user that says that she want me to refund >> > her (0.99 eur) because "my app causes her nexus one to lock up". >> >> > Now, apart from the curiosity of find out the cause of this lock up, >> > what is the most correct thing to do? I asked her more detail in order >> > to find the problem, but after this, should I give her the money >> > back? >> > What do you all do in this kind of situation? Has this ever happened >> > to you? >> >> > Thanks in advance >> >> > Federico >> >> -- >> Sincerely, >> >> Brad Gies >> ----------------------------------------------------------------------- >> Bistro Bot - Bistro Blurbhttp://bgies.comhttp://bistroblurb.comhttp://ihottonight.comhttp:// forcethetruth.com >> ----------------------------------------------------------------------- >> >> Everything in moderation, including abstinence >> >> Never doubt that a small group of thoughtful, committed people can >> change the world. Indeed. It is the only thing that ever has - Margaret Mead > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected]<android-developers%[email protected]> > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
