Hi, Yep I had the same thing, a user asked for a refund 3 months after the purchase. I immediately gave it to them. It's better to actually have good customer service - a thing that is sorely lacking in most businesses these days.
-niko On Aug 24, 2:46 pm, Federico Paolinelli <[email protected]> wrote: > Ok ok. I have already done the refund and asked for details. > I'll let you know how it goes. > > Thanks again to everybody for the support. > > Federico > > > > > Don't be so cavalier -- he's talking about $1.25 in Mercan money. ;) > > > (But, yes, the proper thing to do is to immediately refund the money, > > while asking for more information and promising that the user will > > receive a new copy of the app gratis if she assists you in > > understanding the bug.) > > > On Aug 24, 11:40 am, Brad Gies <[email protected]> wrote: > >> Put it this way.... Do you really want a pissed off customer leaving > >> negative comments about your app? > > >> If you manage this correctly, you will maybe get some information that > >> will find a bug in your app, and maybe a satisfied former customer. > > >> I'd suggest you immediately agree to refund the $0.99 unless it is such > >> a large sum to you that it is impossible :), but making a point of > >> asking the customer to work with you on finding the bug... and then give > >> her a free copy of when the bug is fixed, so she can verify the fix.... > >> You just might get a 5 star rating and a glowing comment out of it... > > >> Just my $0.99 worth :). > > >> Brad. > > >> On 23/08/2010 11:11 PM, Federico Paolinelli wrote: > > >> > I just got an email from an user that says that she want me to refund > >> > her (0.99 eur) because "my app causes her nexus one to lock up". > > >> > Now, apart from the curiosity of find out the cause of this lock up, > >> > what is the most correct thing to do? I asked her more detail in order > >> > to find the problem, but after this, should I give her the money > >> > back? > >> > What do you all do in this kind of situation? Has this ever happened > >> > to you? > > >> > Thanks in advance > > >> > Federico > > >> -- > >> Sincerely, > > >> Brad Gies > >> ----------------------------------------------------------------------- > >> Bistro Bot - Bistro > > Blurbhttp://bgies.comhttp://bistroblurb.comhttp://ihottonight.comhttp:// > forcethetruth.com > > > > >> ----------------------------------------------------------------------- > > >> Everything in moderation, including abstinence > > >> Never doubt that a small group of thoughtful, committed people can > >> change the world. Indeed. It is the only thing that ever has - Margaret > Mead > > > -- > > You received this message because you are subscribed to the Google > > Groups "Android Developers" group. > > To post to this group, send email to [email protected] > > To unsubscribe from this group, send email to > > [email protected]<android-developers%2Bunsubs > > [email protected]> > > For more options, visit this group at > >http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
