Don't be so cavalier -- he's talking about $1.25 in Mercan money. ;) (But, yes, the proper thing to do is to immediately refund the money, while asking for more information and promising that the user will receive a new copy of the app gratis if she assists you in understanding the bug.)
On Aug 24, 11:40 am, Brad Gies <[email protected]> wrote: > Put it this way.... Do you really want a pissed off customer leaving > negative comments about your app? > > If you manage this correctly, you will maybe get some information that > will find a bug in your app, and maybe a satisfied former customer. > > I'd suggest you immediately agree to refund the $0.99 unless it is such > a large sum to you that it is impossible :), but making a point of > asking the customer to work with you on finding the bug... and then give > her a free copy of when the bug is fixed, so she can verify the fix.... > You just might get a 5 star rating and a glowing comment out of it... > > Just my $0.99 worth :). > > Brad. > > On 23/08/2010 11:11 PM, Federico Paolinelli wrote: > > > I just got an email from an user that says that she want me to refund > > her (0.99 eur) because "my app causes her nexus one to lock up". > > > Now, apart from the curiosity of find out the cause of this lock up, > > what is the most correct thing to do? I asked her more detail in order > > to find the problem, but after this, should I give her the money > > back? > > What do you all do in this kind of situation? Has this ever happened > > to you? > > > Thanks in advance > > > Federico > > -- > Sincerely, > > Brad Gies > ----------------------------------------------------------------------- > Bistro Bot - Bistro > Blurbhttp://bgies.comhttp://bistroblurb.comhttp://ihottonight.comhttp://forcethetruth.com > ----------------------------------------------------------------------- > > Everything in moderation, including abstinence > > Never doubt that a small group of thoughtful, committed people can > change the world. Indeed. It is the only thing that ever has - Margaret Mead -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
