We simply have "No refunds under any circumstances" in our refund policy. That covers most of the situations. We use IAP unmanaged items to do subscriptions, managed by our server and not Google. If a user purchases twice, they get twice the subscription period. It's pretty easy to determine if a user accidentally made a mistake and in that case, I refund the duplicates.
Sometimes a user is just unhappy and whines about the product in which case I usually give them a refund unless it's near the subscription period end, in which case I quote the refund policy. One recent case a user asked for a refund "Because I am going to an iPhone." Needless to say, I quoted him the "no refunds under any circumstances" policy. In the last year, I may have given 25 refunds so it's not a big deal. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
