Refunds are made through the Checkout console. It takes a few seconds. The trick is locating the order to refund. Usually, it's linked to the user's GMail account so if they contact you that way, then it's a snap. Otherwise, you have to inform the user how to find their order number through Google Wallet, which is less than seamless. Most users have no problem with that either.
Occasionally, a user not using a GMail (It's almost always aol.com or hotmail) can't find their order number and I just tell them I can't help them. If it gets down to this, then the user always gives up. The onus is on the user. There is a no-refund policy in effect and if they can't help find the order then it's impossible to give them a refund anyway. I suggest the "no refunds under any circumstance" policy to CYA. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
