Thanks! I really appreciate you sharing that with us. I suppose part of my problem is that I'm not sure what the refund experience is like from the user's end. I'm not even sure *how* an IAP refund is requested. Since I know it isn't supported proper through Google Play (as opposed to app refunds) I'm not actually sure how it's done. Are all IAP refund requests issued by way of personal email from the user to the developer or is there some existing mechanism for sending a refund request? I may have to go the "no refunds" route too.
May I ask *where* you put your refund policy notice? Is this just informational in your own app through a UI of your design, or is there an official place to put a refund policy in Google Play which is seen when the user tries to make a purchase? I haven't seen anywhere in the developer console where a policy notice would be updated. Thanks. On Monday, December 3, 2012 1:46:08 PM UTC-8, John Coryat wrote: > > We simply have "No refunds under any circumstances" in our refund policy. > That covers most of the situations. We use IAP unmanaged items to do > subscriptions, managed by our server and not Google. If a user purchases > twice, they get twice the subscription period. It's pretty easy to > determine if a user accidentally made a mistake and in that case, I refund > the duplicates. > > Sometimes a user is just unhappy and whines about the product in which > case I usually give them a refund unless it's near the subscription period > end, in which case I quote the refund policy. > > One recent case a user asked for a refund "Because I am going to an > iPhone." Needless to say, I quoted him the "no refunds under any > circumstances" policy. > > In the last year, I may have given 25 refunds so it's not a big deal. > > -John Coryat > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
