I usually find it's good enough if the user gives you their name, I can find it in the orders pretty easily that way. Very rarely do I need the order number.
-niko On Monday, December 3, 2012 6:22:15 PM UTC-6, John Coryat wrote: > > Refunds are made through the Checkout console. It takes a few seconds. The > trick is locating the order to refund. Usually, it's linked to the user's > GMail account so if they contact you that way, then it's a snap. Otherwise, > you have to inform the user how to find their order number through Google > Wallet, which is less than seamless. Most users have no problem with that > either. > > Occasionally, a user not using a GMail (It's almost always aol.com or > hotmail) can't find their order number and I just tell them I can't help > them. If it gets down to this, then the user always gives up. The onus is > on the user. There is a no-refund policy in effect and if they can't help > find the order then it's impossible to give them a refund anyway. > > I suggest the "no refunds under any circumstance" policy to CYA. > > -John Coryat > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
