We use Zendesk for support and all refund requests that the users can't do themselves go through our Zendesk account.
Oer refund policy if posted on our support site, i.e.: http://support.sixgreen.com/entries/20554258-refund-policy - Brill On Monday, December 3, 2012 5:25:08 PM UTC-5, Keith Wiley wrote: > > Thanks! I really appreciate you sharing that with us. I suppose part of > my problem is that I'm not sure what the refund experience is like from the > user's end. I'm not even sure *how* an IAP refund is requested. Since I > know it isn't supported proper through Google Play (as opposed to app > refunds) I'm not actually sure how it's done. Are all IAP refund requests > issued by way of personal email from the user to the developer or is there > some existing mechanism for sending a refund request? I may have to go the > "no refunds" route too. > > May I ask *where* you put your refund policy notice? Is this just > informational in your own app through a UI of your design, or is there an > official place to put a refund policy in Google Play which is seen when the > user tries to make a purchase? I haven't seen anywhere in the developer > console where a policy notice would be updated. > > Thanks. > > On Monday, December 3, 2012 1:46:08 PM UTC-8, John Coryat wrote: >> >> We simply have "No refunds under any circumstances" in our refund policy. >> That covers most of the situations. We use IAP unmanaged items to do >> subscriptions, managed by our server and not Google. If a user purchases >> twice, they get twice the subscription period. It's pretty easy to >> determine if a user accidentally made a mistake and in that case, I refund >> the duplicates. >> >> Sometimes a user is just unhappy and whines about the product in which >> case I usually give them a refund unless it's near the subscription period >> end, in which case I quote the refund policy. >> >> One recent case a user asked for a refund "Because I am going to an >> iPhone." Needless to say, I quoted him the "no refunds under any >> circumstances" policy. >> >> In the last year, I may have given 25 refunds so it's not a big deal. >> >> -John Coryat >> > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
