On Fri, Jun 5, 2009 at 11:30 AM, Marco Nelissen<[email protected]> wrote: > On Fri, Jun 5, 2009 at 8:04 AM, Disconnect <[email protected]> wrote: >> >> Generally you have a method of fighting back (or at least >> investigating). And a contact somewhere. If I go to a broker and say > > Good luck getting anyone to investigate the shoplifting of 50 cents worth of > bubblegum. I couldn't even get anyone to investigate the theft of my > bicycle... :)
Er, -you- can investigate theft in your imaginary retail establishment. If it is severe enough you can, for example, install cameras and review them. You can be more vigilant and even turn away customers if you believe they are stealing from you. > The difference is that such a broker makes a profit selling your goods, > whereas Google is not making a profit from app sales. There is the 5% they take from some transactions (nobody seems to know what the criteria is) as well as the profit they make channeling everything through google checkout. >> This, literally, says "hey, we screwed up and took a bad card. So >> we're charging you the fees. Sorry, we can't tell you anything about >> the card or help you do anything to prevent it happening again." > > You don't know that this was about a bad (i.e. stolen) card. It could just > as well have been someone being petty and wanting their dollar back, even > though they waited too long to get a refund through regular means. Chargeback is, in theory, about an unauthorized or fraudulent charge. That is also part of "investigate" - you would be able to talk to your card broker about it directly, through an actual 800 number with actual people. Google provides none of that. Google just says "oops, we might have screwed up but thats ok, you can pay for it." --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
