Brian Beattie wrote:
> On Wed, 2008-11-12 at 10:16 -0500, Disconnect wrote:
>   
>> That is fine for email (and I encourage people to help out, k-9 is a
>> great project) but it doesn't address the failings of the "community
>> will fix it" model.
>>
>>     
>
> Then get an iPhone.  I don't know why people keep up this thread. 

I'd guess it's because people are hoping that Google will realize that 
when then enter into a consumer business, they need to do things a 
little differently. Or perhaps they're just angry that they they spent a 
fair bit of dough on something that was promoted as a competitor to an 
iPhone or a Blackberry, and are now being told they are fools for 
expecting Google, a company that they trust, to live up to the marketing.

Personally, I think consumer feedback is great. It means that they've 
engaged enough with your product to give a damn. I think it should be 
encouraged and channeled so that it's useful, not discouraged. Most 
people don't want to complain endlessly; they just want to feel that 
they've been heard.

So for those complaining that the people complaining should do 
something, I'll point out that you can apply your own philosophy here. 
It sounds like there's a need for purchasers to express their feelings 
on Android and the G1 in ways that appear effective to them. That sounds 
like the basis for a fine web site. Or perhaps an account on something 
like GetSatisfaction.com. Then everybody would win.

William


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