The only decent way out seems to be to have some default refund window - say 15 minutes - but offer the developer an option to override this and set another (larger) refund window, even 24 hours or whatever.
Unless the current payment systems are cast in stone, this should not be too hard to implement? The refund window can be clearly shown to the buyer, along with any other easy-to-understand clarifications. Regards On Dec 13, 7:21 pm, Nathan <[email protected]> wrote: > Well, if we can't figure out which 15 minutes are important, do you > think the users will? No. Lot's of people don't even know that they > can go to Android Market->Download and reinstall, so they panic if > they accidently uninstall something. > > If user perception is 15 minutes after purchase, that's reality for > them. Despite what the policy actually is, a user is going to go for a > refund if the Market says 'Starting download' for 10 minutes. > > FWIW, I am all for a zero or few refunds policy. I believe that's what > App Store does. I wouldn't have a problem with it if I thought the > Market could deliver the goods in 15 minutes. > > I've sold on my website with credit cards, and have a clearly stated > no refund policy (I do have a trial version). > > I do not think a 24 hr refund period was ever a good way to do a trial > version. For my app, 24 hours isn't enough time to evaluate it. For > some games, 24 hours is enough to beat it and get your money back. > Even if the time period was just right, you could just be capturing > the people that forget to cancel in time, like all those risk free > trials on TV. > > What I would really want is the Market to natively support a trial > version: have a Try button next to the Buy button. I'm dreaming, I > know, even though places like Handango and PocketGear had this 10 > years ago. > > Nathan -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
