I simply told the user that gogle doesnt allow me to refund such an old transaction
On Dec 21, 7:21 pm, JP <[email protected]> wrote: > I feel your frustration. Don't let it out on the users though. That's > a losing proposition no matter how you look at it. Although of cous eI > agree there should be a mechanism to respond to comments but we've had > that hundred times over already. > > Here's how I try to handle this, being super cordial yet not > entertaining the idea of a refund. Language that has worked for me: > "XYZ, > Thank you for your interest in <app ABC>. Sorry it does not meet your > expectations thus far, but perhaps we can salvage your experience if > you <ask for clarification of the problem>" > I found it goes a long way addressing users in a personable and > professional way like that. If you cannot resolve, the issue, stick to > your guns, concluding: "We publish in Android Market and we hold to > the Market's refund policies." > > On Dec 21, 4:21 pm, niko20 <[email protected]> wrote: > > > > > Yesterday someone emailed me wanting a refund - their purchase was 5 > > days ago. Today someone emailed me asking for a refund were the > > purchase was on Oct 9. Three months ago. What are these people > > thinking? > > > If we dont give it to them then devs risk a nice 1* rating and > > probably some dumbass comment like " dev wont refund" and we can't > > even respond in the comments. > > > Thee were not even direct emails they were emails thru google > > checkout. What a bunch of demanding entitled jerks.. > > > If u are a android user, please don't punish devs for the 15 minute > > return timeframe. I didnt set that and most of us aren't out to screw > > u over. Does a refund after a week sound reasonable? How about 3 > > months? No, it is not. > > > -niko -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
