I'd chalk it up as the cost of doing business.  The only downside really is
if it accounts for a solid percent of your sales.  Then you need to dig in
deeper and start asking questions to learn what would cause them to NOT ask
for a refund.

Aaron Bartell
www.MowYourLawn.com/blog
www.OpenRPGUI.com
www.SoftwareSavesLives.com

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