>From my experience I like to mobilize my positive users ...communicate with them regularly through a dev message, offer my phone number (Google voice) and respond directly to negative comments in the description the turnout has been amazing.
Now when someone leaves a nasty comment you have a handful of people who will go and flame that person. On Apr 25, 2011 12:07 PM, "Nathan" <[email protected]> wrote: > Got a few good ones today: > > "FC when trying to search, view profile, messages, pretty much > everything but news feed and notifications. Fix, this sucks. G2 CM7" > > Only problem with this? My app doesn't have search, view profile, > messages, news feeds or notifications. This person clearly meant to > review another app. He also gave me five stars - I'm sure he thinks > more stars are bad. > > "Wow! Not what you would expect from <Company X>. Uninstall!" > > Well, the app isn't made by Company X. Perhaps he also meant to review > another app, thought my app was made by Company X, or simply hoped > that it would fulfill the unstated expectations. > > If it makes you feel any better, Mark, my free app has pages of > scathing comments ranging from clueless users, to competitor mentions, > to complaints that it is not free forever, to complaints about missing > features which are hurtful but actually true. Even with an overall > rating of 4, the recent comments - the ones people see - are dominated > by negativity. The reason is simple - those who like my app have > already bought the paid version and reviewed that. Those who hate it > are the ones most inclined to leave a comment on the demo. > > With all of that, you would think that no one would install my app but > they are. Could it be they actually want to find out for > themselves? > > I sure wish I could get the Market to remove the stuff that is their > fault: > > "Bought licensed version but <it's not on my system>. What a crock." > > "How do I access I paid nothing happens no app" > > "It will not download to my phone" > > These all result from the Market's failure to download, and the users' > ignorance of the fact that they can go to 'My Apps'to try downloading > later. > > I get about a message a day on this topic - sometimes more. If they > contact me, I can tell them. But for those who never do, I am stuck > with these comments implying that I am a crook and don't care. It's a > paid version and I can't comment there. > > Nathan > > -- > You received this message because you are subscribed to the Google Groups "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to [email protected]. > For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en. > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
