-1, I appose.
Anything that further waters down the requirement for a valid abuse
'email' harms the internet as a whole. We are still waiting for more
ARIN action on invalid data, and more enforcement on the requirement to
respond to abuse reports using the current methods.
Other methods may have barrier(s) to adoption, and put more onus on the
reporter, rather than the network operator.
While 'adding' additional methods may on the surface seem harmless, it
will allow network operators to position themselves as preferring the
alternative form of contact, and slowly stop paying attention the
current methods.
Not to mention, ARIN hasn't reached the level it can validate the
simpler 'phone' and 'email', or affect corrections on invalid data,
increasing the complexity of 'compliance' checking, is not something
that ARIN has the capabilities of doing effectively.
(And my personal bone to pick, reporting inaccurate contact information
to ARIN, does not result in that information being corrected.)
On 2021-10-26 1:18 p.m., ARIN wrote:
On 21 October 2021, the ARIN Advisory Council (AC) accepted
"ARIN-prop-303: Make Abuse Contact Useful" as a Draft Policy.
Draft Policy ARIN-2021-7 is below and can be found at:
https://www.arin.net/participate/policy/drafts/2021_7/
<https://www.arin.net/participate/policy/drafts/2021_7/>
You are encouraged to discuss all Draft Policies on PPML. The AC will
evaluate the discussion in order to assess the conformance of this draft
policy with ARIN's Principles of Internet number resource policy as
stated in the Policy Development Process (PDP). Specifically, these
principles are:
* Enabling Fair and Impartial Number Resource Administration
* Technically Sound
* Supported by the Community
The PDP can be found at:
https://www.arin.net/participate/policy/pdp/
<https://www.arin.net/participate/policy/pdp/>
Draft Policies and Proposals under discussion can be found at:
https://www.arin.net/participate/policy/drafts/
<https://www.arin.net/participate/policy/drafts/>
Regards,
Sean Hopkins
Senior Policy Analyst
American Registry for Internet Numbers (ARIN)
Draft Policy ARIN-2021-7: Make Abuse Contact Useful
Problem Statement:
ARIN’s process of attaching an abuse contact to resource records is of
limited utility. The phone number is often an unmanned voicemail that
refers the caller to a web page while the email address is commonly an
auto-responder which does the same. Because the emails often involve
problematic content they can get lost in filters making it hard to even
find the URL let alone get an abuse report to go through. This is
further exacerbated by folks who write programs to automatically
generate unverified abuse reports and email them to the ARIN contact,
flooding the mailbox with useless reports that no human being is
assigned to look through.
With responsible network providers, the process for dealing with network
abuse instead usually starts with a web page. The web page provides
instructions and may offer forms for describing the abuse and uploading
supporting material of the nature that the service provider needs in
order to take action.
It would be helpful for ARIN to support the abuse reporting process they
actually use.
Policy statement:
Strike -
From 2.12 “and one valid abuse”
From 3.6.2 “Abuse”
Add:
2.1.2 To “organization information must include…zip code equivalent,”
add “an abuse reporting URL”
4.2.3.7.3.2: replace “upstream Abuse and Technical POCs " with “upstream
Technical POCs and URLs for reporting abuse”
6.5.5.3.1: replace “upstream Abuse and Technical POCs " with “upstream
Technical POCs and URLs for reporting abuse”
Timetable for implementation: Whenever
Anything Else:
Initial implementation suggested to replace the abuse POC with a URL
pointing to ARIN’s display of the same POC record which was used for
abuse reporting. Should support multiple URLs so that if desired an
organization can specify both “mailto:somebody@here” and “tel:1234567”
if that’s how they actually want abuse reported to them.
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