Geoff, A new template... should be fetched the first time the Email engine needs it.
A changed template... well.... there is a cache that the Email engine keeps (for performance reasons) and it only updates the cache during special events. But there are settings in the Email Engine config files that drive these things too. EmailDaemon.properties com.remedy.arsys.emaildaemon.templateCacheSize=20 Not sure if you set that to zero if you could force it to not keep a cache or not. (And that might have other bad results too.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/27/06, Geoff Endresen <[EMAIL PROTECTED]> wrote: > ARSList, > > From the time you upload a new attachment in the ARSystem Email Templates > form, how long should it take for the notifications to use the new template > format? > > It seems like new notifications are not changing quickly. > > Thanks, > -Geoff > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
