BTW, 3 minutes does not work, but 5 minutes does. (only for dev/test servers, not production)
Stephen, That's a good idea, in Linux / Unix it would be /opt/ar/<server_name>/AREmail/bin/emaild.sh stop; /opt/ar/<server_name>/AREmail/bin/emaild.sh start; Thanks to all for the recommendations. Later, -Geoff -----Original Message----- >From: "Heider, Stephen" <[EMAIL PROTECTED]> >Sent: Apr 27, 2006 2:16 PM >To: [email protected] >Subject: Re: AR System Email Templates Update Question > >Geoff, > >It has been a while since I worked with Unix. This works with Windows >Server... > >These two commands will restart the email service (ARS 6.3). > >NET STOP "Remedy Email Engine" >NET START "Remedy Email Engine" > >To get the commands to run on the server Push a new record to some form (I >have one that I use for tracking activity and running processes such as this >one). > >A Filter on Submit runs these commands in order (or you could run a batch file >or script). > >I have a button that only I can see on a control panel form. Anytime I upload >a new template I just click the button to submit a record. I prefer this >because I don't have to wait ## minutes for the templates to re-cache. > >On a related topic, I find it useful to have the ability to immediately turn >off the email engine when needed. This comes in handy when some inadvertent >email begins sending to all users or if there is a bug in workflow or data - >of course bugs never happen to Remedy developers ;) I also occasionally need >to turn off the email engine when I am testing something that could send >email. This allows me to delete the email from the queue before it gets sent. >There is another button that just stops the email engine... all it takes is a >click of the mouse. > >If this sounds interesting, here is a project I have on my to-do list. I >wrote a couple ASP.Net apps that are designed to run on the BlackBerry and >interact with Remedy (ie. create/update tickets). I plan to write another app >that performs Administrator functions such as restarting services, directly >from my BlackBerry. Basically, from anywhere in the country I will be able to >administer the Remedy system without a computer. Should be fun! > > >HTH > >Stephen > > > > > >-----Original Message----- >From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] >On Behalf Of Geoff Endresen >Sent: Thursday, April 27, 2006 4:57 PM >To: [email protected] >Subject: Re: AR System Email Templates Update Question > >Thad, > >Yes, that makes sense, It did take about 30 minutes to change, mine is set to >this: > >com.remedy.arsys.emaildaemon.<server_name>.Interval=28 > >I'll try setting mine to 3 minutes on test/dev to see what it does. > >Thanks, >-Geoff > >-----Original Message----- >>From: Thad Esser <[EMAIL PROTECTED]> >>Sent: Apr 27, 2006 1:38 PM >>To: [email protected] >>Subject: Re: AR System Email Templates Update Question >> >>Geoff, >> >>From the Email Engine guide, page 236 (ARS 6.3): >>----- >>com.remedy.arsys.emaildaemon.<server_name>.Interval=30 >> >>This setting lets you define the time interval (in minutes) to use when >>checking the server for configuration updates (for example, if you have >>modified records in the Email Mailbox Configuration >>form) or updates to templates (for example, if you modified templates >>in the Email Templates form). The default is 30 minutes. >>For example, to set the interval to 5 minutes, you would use the >>following syntax: >>com.remedy.arsys.emaildaemon.<server_name>.Interval=5 >>-------- >> >>Also, I recall someone mentioning that there was a bug with using Email >>templates where the templates wouldn't get used. I'll see if I can >>find the bug number. >> >>Thad Esser >>"Perfection is achieved, not when there is nothing more to add, but >>when there is nothing left to take away." - Antoine de Saint-Exup�ry >> >> >> >>"Geoff Endresen" <[EMAIL PROTECTED]> Sent by: "Action Request >>System discussion list(ARSList)" >><[email protected]> >>04/27/2006 01:19 PM >>Please respond to >>[email protected] >> >> >>To >>[email protected] >>cc >> >>Subject >>AR System Email Templates Update Question >> >> >> >> >> >> >>ARSList, >> >>From the time you upload a new attachment in the ARSystem Email >>Templates form, how long should it take for the notifications to use >>the new template format? >> >>It seems like new notifications are not changing quickly. >> >>Thanks, >>-Geoff >> >>_______________________________________________________________________ >>________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> >> >>======================================================================= >>======= IMPORTANT NOTICE: This communication, including any attachment, >>contains information that may be confidential or privileged, and is intended >>solely for the entity or individual to whom it is addressed. If you are not >>the intended recipient, you should delete this message and are hereby >>notified that any disclosure, copying, or distribution of this message is >>strictly prohibited. Nothing in this email, including any attachment, is >>intended to be a legally binding signature. >>======================================================================= >>======= >> >>_______________________________________________________________________ >>________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
