Geoff, It has been a while since I worked with Unix. This works with Windows Server...
These two commands will restart the email service (ARS 6.3). NET STOP "Remedy Email Engine" NET START "Remedy Email Engine" To get the commands to run on the server Push a new record to some form (I have one that I use for tracking activity and running processes such as this one). A Filter on Submit runs these commands in order (or you could run a batch file or script). I have a button that only I can see on a control panel form. Anytime I upload a new template I just click the button to submit a record. I prefer this because I don't have to wait ## minutes for the templates to re-cache. On a related topic, I find it useful to have the ability to immediately turn off the email engine when needed. This comes in handy when some inadvertent email begins sending to all users or if there is a bug in workflow or data - of course bugs never happen to Remedy developers ;) I also occasionally need to turn off the email engine when I am testing something that could send email. This allows me to delete the email from the queue before it gets sent. There is another button that just stops the email engine... all it takes is a click of the mouse. If this sounds interesting, here is a project I have on my to-do list. I wrote a couple ASP.Net apps that are designed to run on the BlackBerry and interact with Remedy (ie. create/update tickets). I plan to write another app that performs Administrator functions such as restarting services, directly from my BlackBerry. Basically, from anywhere in the country I will be able to administer the Remedy system without a computer. Should be fun! HTH Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen Sent: Thursday, April 27, 2006 4:57 PM To: [email protected] Subject: Re: AR System Email Templates Update Question Thad, Yes, that makes sense, It did take about 30 minutes to change, mine is set to this: com.remedy.arsys.emaildaemon.<server_name>.Interval=28 I'll try setting mine to 3 minutes on test/dev to see what it does. Thanks, -Geoff -----Original Message----- >From: Thad Esser <[EMAIL PROTECTED]> >Sent: Apr 27, 2006 1:38 PM >To: [email protected] >Subject: Re: AR System Email Templates Update Question > >Geoff, > >From the Email Engine guide, page 236 (ARS 6.3): >----- >com.remedy.arsys.emaildaemon.<server_name>.Interval=30 > >This setting lets you define the time interval (in minutes) to use when >checking the server for configuration updates (for example, if you have >modified records in the Email Mailbox Configuration >form) or updates to templates (for example, if you modified templates >in the Email Templates form). The default is 30 minutes. >For example, to set the interval to 5 minutes, you would use the >following syntax: >com.remedy.arsys.emaildaemon.<server_name>.Interval=5 >-------- > >Also, I recall someone mentioning that there was a bug with using Email >templates where the templates wouldn't get used. I'll see if I can >find the bug number. > >Thad Esser >"Perfection is achieved, not when there is nothing more to add, but >when there is nothing left to take away." - Antoine de Saint-Exup�ry > > > >"Geoff Endresen" <[EMAIL PROTECTED]> Sent by: "Action Request >System discussion list(ARSList)" ><[email protected]> >04/27/2006 01:19 PM >Please respond to >[email protected] > > >To >[email protected] >cc > >Subject >AR System Email Templates Update Question > > > > > > >ARSList, > >From the time you upload a new attachment in the ARSystem Email >Templates form, how long should it take for the notifications to use >the new template format? > >It seems like new notifications are not changing quickly. > >Thanks, >-Geoff > >_______________________________________________________________________ >________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > >======================================================================= >======= IMPORTANT NOTICE: This communication, including any attachment, >contains information that may be confidential or privileged, and is intended >solely for the entity or individual to whom it is addressed. If you are not >the intended recipient, you should delete this message and are hereby notified >that any disclosure, copying, or distribution of this message is strictly >prohibited. Nothing in this email, including any attachment, is intended to >be a legally binding signature. >======================================================================= >======= > >_______________________________________________________________________ >________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
