Axton:
The latest unsupported version is 5.1.2. ARS 6.0/6.1/6.3 are still supported, but the answer you will get from BMC for any problem relating to them is 'upgrade.' This is typical of most companies. However, if you suffer from a security related problem, a patch will be made available. The same is true if you current hardware or supporting software will not run ARS 7.0.
James Mckenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton
Sent: Friday, July 07, 2006 9:09 AM
To: [email protected]
Subject: Re: Question from Management about ARS 7.0
Think 6.0 is unsupported now. 6.0.1 is the oldest supported version.
In September/October, when the 7.0.1 maintenance release is available,
6.0.1 will be unsupported.
Axton Grams
On 7/7/06, Nall, Roger <[EMAIL PROTECTED]> wrote:
> Lars,
>
> I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released.
>
> Thanks,
>
> Roger A. Nall
> OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA
> Desk: 973-644-3963
> Cell: 973-652-6723
> FAX: 973-490-3296
> sf49fanv AIM IM
> RogerNall Yahoo IM
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [EMAIL PROTECTED]
> Sent: Friday, July 07, 2006 11:36 AM
> To: [email protected]
> Subject: Re: Question from Management about ARS 7.0
>
> Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful.
>
> And I know that 6.3 will be unsuppored when the next ars version comes.
>
> Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]]On Behalf Of Carey Matthew Black
> Sent: Friday, July 07, 2006 3:41 PM
> To: [email protected]
> Subject: Re: Question from Management about ARS 7.0
>
>
> Lars,
>
> Any OOB BMCRemedy apps involved?
> Or are you just asking about the server upgrade itself?
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
>
>
> On 7/7/06, [EMAIL PROTECTED]
> <[EMAIL PROTECTED]> wrote:
> > > Hi list, I got this question today:
> > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved?
> > >
> > > I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0?
> > >
> > > I will of course also study the Release Notes.
> > >
> > > Thanks in advance,
> > >
> > > L ars Pettersson
> > > Vattenfall Business Services Nordic AB
> > > Action Request System Engineer (Tabasco)
> > > S-461 88 Trollhättan
> > > Sweden
> > >
> > > Phone +46 520 888 35 Mobil +46 70 608 99 95
> > > e-mail: [EMAIL PROTECTED]
> > >
> >
> > _______________________________________________________________________________
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> >
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