Peter, I just attached the files to the automatic email, and mailed them in. Worked OK. I was also able to add files to an issue using the Add attachment button. After that, I had to save the issue. Worked fine.
-- Michiel On 10/23/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
** When I had login issues before I forwarded them to my Sales Rep and eventually got a person to help but I didnt figure out how to solve it until I saw a response from Jim McKenzie on ARSList. On a Support ticket, I did also note to the tech support analyst that I couldnt attach anything to a support ticket but he never noted that as an issue. We just worked on a way to FTP the files to Remedy BMC or if he could obtain them from our FTP site. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Monday, October 23, 2006 5:23 PM To: [email protected] Subject: Remedy Support Site - STILL broken ** Still broken, and no word (that I've heard, anyway) from BMC/Remedy on what they're doing about it or an ETA for a fix. I've had tickets open for up to a week now (related to the broken support site) that have not been addressed, and the issues reported are impacting my ability to perform work for my customer. I know I'm not the only one being impacted by this unprecedented incompetence on BMC's part. What makes it worse is the feeling of being ignored. Has anyone even heard anything from a sales rep attempting to placate the masses? I haven't. Any announcement on the Support or front page? Nope. Where's the leadership from BMC in all this? Not where they need to be, that's for sure. Someone at BMC/Remedy want to address those issues with this group? (Hint: NOW would be a good time). Rick Cook Cook Enterprises 253-278-4112__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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