Axton:
File breakage. We experience this constantly with Windows downloads with OpenOffice.org (yes I work on things other than Remedy in my spare time.)
For UNIX type operating systems there is curl. I don't know what you can use to restart downloads for Windows type operating systems.
We have to remember that not everyone has a DS-3 (15MB) connection to the Internet at their beck and call.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton
Sent: Tuesday, October 24, 2006 7:07 AM
To: [email protected]
Subject: Re: Remedy Support Site - STILL broken
Why?
Axton Grams
On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Axton:
>
> I hate using HTTP for large file downloads. I understand that FTP can
> be a real problem,, especially if you are sitting behind a firewall.
>
> James McKenzie
> L-3 GSI
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Axton
> Sent: Tuesday, October 24, 2006 4:50 AM
> To: [email protected]
> Subject: Re: Remedy Support Site - STILL broken
>
> Since this thread is still alive, I have to say that the new patch
> download method stinks. FTP is a pita to use from where I sit.
>
> Axton Grams
>
> On 10/23/06, James Van Sickle <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Rick
> >
> > I submitted a ticket about all the issues I am having with the
> > new support website on Friday. I came in to work today to find an
> > email in my Inbox. The support rep who looked at my ticket only
> > stated that he had passed my issues on to management, and opened an
> > internal customer service ticket to deal with the problems I
> > outlined in the email. I am not sure who "management" entails
> > exactly, but have not heard
> anything more on my issues.
> > Good luck.
> >
> > -James
> > ----- Original Message ----
> > From: Rick cook <[EMAIL PROTECTED]>
> > To: [email protected]
> > Sent: Monday, October 23, 2006 5:23:24 PM
> > Subject: Remedy Support Site - STILL broken
> >
> > **
> > Still broken, and no word (that I've heard, anyway) from BMC/Remedy
> > on what they're doing about it or an ETA for a fix. I've had
> > tickets open for up to a week now (related to the broken support
> > site) that have not been addressed, and the issues reported are
> > impacting my ability to perform work for my customer. I know I'm
> > not the only one being impacted by this unprecedented incompetence
> > on BMC's part. What makes it worse is the feeling of being ignored.
> > Has anyone even heard anything from a sales rep attempting to
> > placate the masses? I haven't. Any announcement on the Support or
> > front page? Nope. Where's
> the leadership from BMC in all this?
> > Not where they need to be, that's for sure.
> >
> > Someone at BMC/Remedy want to address those issues with this group?
> (Hint:
> > NOW would be a good time).
> >
> > Rick Cook
> > Cook Enterprises
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