Why? Axton Grams
On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
** Axton: I hate using HTTP for large file downloads. I understand that FTP can be a real problem,, especially if you are sitting behind a firewall. James McKenzie L-3 GSI -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 24, 2006 4:50 AM To: [email protected] Subject: Re: Remedy Support Site - STILL broken Since this thread is still alive, I have to say that the new patch download method stinks. FTP is a pita to use from where I sit. Axton Grams On 10/23/06, James Van Sickle <[EMAIL PROTECTED]> wrote: > ** > > Rick > > I submitted a ticket about all the issues I am having with the new > support website on Friday. I came in to work today to find an email > in my Inbox. The support rep who looked at my ticket only stated that > he had passed my issues on to management, and opened an internal > customer service ticket to deal with the problems I outlined in the > email. I am not sure who "management" entails exactly, but have not heard anything more on my issues. > Good luck. > > -James > ----- Original Message ---- > From: Rick cook <[EMAIL PROTECTED]> > To: [email protected] > Sent: Monday, October 23, 2006 5:23:24 PM > Subject: Remedy Support Site - STILL broken > > ** > Still broken, and no word (that I've heard, anyway) from BMC/Remedy on > what they're doing about it or an ETA for a fix. I've had tickets > open for up to a week now (related to the broken support site) that > have not been addressed, and the issues reported are impacting my > ability to perform work for my customer. I know I'm not the only one > being impacted by this unprecedented incompetence on BMC's part. What > makes it worse is the feeling of being ignored. Has anyone even heard > anything from a sales rep attempting to placate the masses? I > haven't. Any announcement on the Support or front page? Nope. Where's the leadership from BMC in all this? > Not where they need to be, that's for sure. > > Someone at BMC/Remedy want to address those issues with this group? (Hint: > NOW would be a good time). > > Rick Cook > Cook Enterprises > 253-278-4112__20060125_______________________This posting was > submitted with HTML in it___ > > > __20060125_______________________This posting was submitted with HTML > in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125_______________________This posting was submitted with HTML in it___
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