Is anyone able to view existing tickets? I get the following error:
Caught exception :'mHaveVisualCharacteristics' is null or not an object I can see the table field of tickets, but receive this error when attepting to open the details. Axton Grams On 10/24/06, Linda Blomberg <[EMAIL PROTECTED]> wrote:
** Make sure you have popup blocking turned off. There is a window that pops up for you to enter the username an password. Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Tuesday, October 24, 2006 9:56 AM To: [email protected] Subject: Re: Remedy Support Site - STILL broken To: [email protected] Subject: Re: Remedy Support Site - STILL broken Hi All, How do you get to the point where you download the patch? I am able get to the patch download page, search for a patch, and click download, but then I get the following popup: To access he patches Enter the following username and password: rpatches Supp0rt89 (ARNOTE 30000) I am not sure where to enter that username and password. If I do it at the initial logon page, I get an error that it is invalid. Eric Cleereman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 24, 2006 10:15 AM To: [email protected] Subject: Re: Remedy Support Site - STILL broken ** Axton: File breakage. We experience this constantly with Windows downloads with OpenOffice.org (yes I work on things other than Remedy in my spare time.) For UNIX type operating systems there is curl. I don't know what you can use to restart downloads for Windows type operating systems. We have to remember that not everyone has a DS-3 (15MB) connection to the Internet at their beck and call. James McKenzie L-3 GSI -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 24, 2006 7:07 AM To: [email protected] Subject: Re: Remedy Support Site - STILL broken Why? Axton Grams On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote: > ** > > > > Axton: > > I hate using HTTP for large file downloads. I understand that FTP can > be a real problem,, especially if you are sitting behind a firewall. > > James McKenzie > L-3 GSI > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Tuesday, October 24, 2006 4:50 AM > To: [email protected] > Subject: Re: Remedy Support Site - STILL broken > > Since this thread is still alive, I have to say that the new patch > download method stinks. FTP is a pita to use from where I sit. > > Axton Grams > > On 10/23/06, James Van Sickle <[EMAIL PROTECTED]> wrote: > > ** > > > > Rick > > > > I submitted a ticket about all the issues I am having with the > > new support website on Friday. I came in to work today to find an > > email in my Inbox. The support rep who looked at my ticket only > > stated that he had passed my issues on to management, and opened an > > internal customer service ticket to deal with the problems I > > outlined in the email. I am not sure who "management" entails > > exactly, but have not heard > anything more on my issues. > > Good luck. > > > > -James > > ----- Original Message ---- > > From: Rick cook <[EMAIL PROTECTED]> > > To: [email protected] > > Sent: Monday, October 23, 2006 5:23:24 PM > > Subject: Remedy Support Site - STILL broken > > > > ** > > Still broken, and no word (that I've heard, anyway) from BMC/Remedy > > on what they're doing about it or an ETA for a fix. I've had > > tickets open for up to a week now (related to the broken support > > site) that have not been addressed, and the issues reported are > > impacting my ability to perform work for my customer. I know I'm > > not the only one being impacted by this unprecedented incompetence > > on BMC's part. What makes it worse is the feeling of being ignored. > > Has anyone even heard anything from a sales rep attempting to > > placate the masses? I haven't. Any announcement on the Support or > > front page? Nope. Where's > the leadership from BMC in all this? > > Not where they need to be, that's for sure. > > > > Someone at BMC/Remedy want to address those issues with this group? > (Hint: > > NOW would be a good time). > > > > Rick Cook > > Cook Enterprises > > 253-278-4112__20060125_______________________This posting > was > > submitted with HTML in it___ > > > > > > __20060125_______________________This posting was > submitted with HTML > > in it___ > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org __20060125_______________________This posting was > submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125_______________________This posting was submitted with HTML in it_____20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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