Interesting. I never did attach my files to an email and send it to Support since I always seem to hit my size quota with Outlook however, Ill have to try again to attach a file to a ticket on the Supportweb. Im not sure if it is our firewalls here or not.
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, October 24, 2006 8:18 AM To: [email protected] Subject: Re: Remedy Support Site - STILL broken Peter, I just attached the files to the automatic email, and mailed them in. Worked OK. I was also able to add files to an issue using the Add attachment button. After that, I had to save the issue. Worked fine. -- Michiel On 10/23/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > ** > > When I had login issues before I forwarded them to my Sales Rep and > eventually got a person to help but I didnt figure out how to solve it > until I saw a response from Jim McKenzie on ARSList. > > On a Support ticket, I did also note to the tech support analyst that > I couldnt attach anything to a support ticket but he never noted that > as an issue. We just worked on a way to FTP the files to Remedy BMC > or if he could obtain them from our FTP site. > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook > Sent: Monday, October 23, 2006 5:23 PM > To: [email protected] > Subject: Remedy Support Site - STILL broken > > > ** > Still broken, and no word (that I've heard, anyway) from BMC/Remedy on > what they're doing about it or an ETA for a fix. I've had tickets > open for up to a week now (related to the broken support site) that > have not been addressed, and the issues reported are impacting my > ability to perform work for my customer. I know I'm not the only one > being impacted by this unprecedented incompetence on BMC's part. What > makes it worse is the feeling of being ignored. Has anyone even heard > anything from a sales rep attempting to placate the masses? I > haven't. Any announcement on the Support or front page? Nope. Where's the leadership from BMC in all this? > Not where they need to be, that's for sure. > > Someone at BMC/Remedy want to address those issues with this group? (Hint: > NOW would be a good time). > > Rick Cook > Cook Enterprises > 253-278-4112__20060125_______________________This posting was > submitted with HTML in it___ __20060125_______________________This > posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
