Axton:
I hate using HTTP for large file downloads. I understand that FTP can be a real problem,, especially if you are sitting behind a firewall.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton
Sent: Tuesday, October 24, 2006 4:50 AM
To: [email protected]
Subject: Re: Remedy Support Site - STILL broken
Since this thread is still alive, I have to say that the new patch download method stinks. FTP is a pita to use from where I sit.
Axton Grams
On 10/23/06, James Van Sickle <[EMAIL PROTECTED]> wrote:
> **
>
> Rick
>
> I submitted a ticket about all the issues I am having with the new
> support website on Friday. I came in to work today to find an email
> in my Inbox. The support rep who looked at my ticket only stated that
> he had passed my issues on to management, and opened an internal
> customer service ticket to deal with the problems I outlined in the
> email. I am not sure who "management" entails exactly, but have not heard anything more on my issues.
> Good luck.
>
> -James
> ----- Original Message ----
> From: Rick cook <[EMAIL PROTECTED]>
> To: [email protected]
> Sent: Monday, October 23, 2006 5:23:24 PM
> Subject: Remedy Support Site - STILL broken
>
> **
> Still broken, and no word (that I've heard, anyway) from BMC/Remedy on
> what they're doing about it or an ETA for a fix. I've had tickets
> open for up to a week now (related to the broken support site) that
> have not been addressed, and the issues reported are impacting my
> ability to perform work for my customer. I know I'm not the only one
> being impacted by this unprecedented incompetence on BMC's part. What
> makes it worse is the feeling of being ignored. Has anyone even heard
> anything from a sales rep attempting to placate the masses? I
> haven't. Any announcement on the Support or front page? Nope. Where's the leadership from BMC in all this?
> Not where they need to be, that's for sure.
>
> Someone at BMC/Remedy want to address those issues with this group? (Hint:
> NOW would be a good time).
>
> Rick Cook
> Cook Enterprises
> 253-278-4112__20060125_______________________This posting was
> submitted with HTML in it___
>
>
> __20060125_______________________This posting was submitted with HTML
> in it___
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