Yes indeed that can be easily done. It is a matter of leveraging the Assignee Group field (112) (HPD:Help Desk & SHR:ConsolidatedList)and adding a few filters. Contact me for additional details.
Doug Tanner Remedy Approved Consultant [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Wednesday, November 08, 2006 4:37 AM To: [email protected] Subject: Need Row level access on Helpdesk Form by Remedy Hello, Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile. Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points. Regards, Tarun [EMAIL PROTECTED] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
